Do not go to the shop on 81st and Yale. They lack good technicians and accountability for bad service. I had brakes serviced on my vehicle. Total service was around $1,100 prior to my daughter going to school in St Louis. In St Louis a couple of months later my daughter went to Sam’s to get new tires. Sam’s could not get the lug nuts off without breaking the studs, so they turned her away. She went to a tire shop called Dobbs. Dobbs had to break the studs and charged 3 hours of labor. Roughly $400. I called Tate Boys to inform them of the situation, but my daughter also complained of the brakes continuing to squeal loudly ever since having the break done at Tate Boys. The manager said he would call me back. In the meantime, I had the Subaru dealership perform a multipoint inspection on the car to see what else may be wrong or not performed. They found that the brake flush had not been changed and an additional stud broke. I went to the Tate Boys and the manager was not working that day. Instead workers at the shop pleaded their case that the brake fluid would have been changed simply because it is listed on the ticket and that Dobbs should not have charged me so much for the broken studs. I eventually had to level with them that it wasn't simply about the money it was also because my daughter is 6 hours away from home driving a vehicle, they made unsafe to drive. I expressed that if she had a flat tire that tire simply could not have been changed due to the service they performed on the vehicle, but that the money is just what is fair and equitable. However, they would have the manager call me the next day. He did not call me, so I called the shop again the day after. The manager said he would reimburse me for the brake fluid even though he remained adamant that it was performed, and he continued to express his doubt that his technician did anything wrong. At this point between Sam’s not being able to remove the lug nuts from the studs, Dobbs having to break the studs and bill me for 3 hours of service and the Subaru dealership telling me that based on the coffee color of the brake fluid no way it had been flushed and an additional stud broke from just doing the inspection. Yet, the manager tried to convince me that his technicians did everything right and the other 3 service shops that are wrong. He said he would refund the Brake Flush, the charges from Dobbs, and the additional stud that broke at the Subaru dealership. That was over a week ago and I still have not been refunded. He expressed that if there was a reason why they could not do the refund immediately back to the credit card that he would call me back. He has not called me back. While all I have requested was reimbursement for the additional out of pocket expenses of roughly $400 which is less the $1100 ticket; based on the fact that the car became unsafe due to their work, based on the fact that they did not perform the brake flush and based on the fact that after doing a full brake service the brakes squeal when braking they really should refund their charges more so than the additional expenses I occurred due to their faulty service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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