Been using Tate for many years. Lately they are just too busy; wait times too long; I called ahead to check times for a simple tire rotation; when I got there within an hour, it changed to a 4 hour wait. The front guys over-schedule the mechanics in the back. Your new business model must be profitable but my time is money, too! I'd like to be able to make an appointment so I can expect a reasonable wait time.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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