Tamiami Hyundai is staffed with expert technicians who will ensure your Hyundai runs well for the road ahead.Tamiami Hyundai is staffed with expert technicians who will ensure your Hyundai runs well for the road ahead.
Hyundai Ioniq 5 and this Dealership Support: A Complete Failure
A 3 week old car - I cannot express how disappointed I am with my Hyundai EV and the dealership’s complete lack of support. On a 600-mile trip, I encountered the most frustrating and dangerous situation imaginable—my car ran out of charge in the middle of an ice and snowstorm because not one charging station in Orangeburg, South Carolina, worked.
No car should ever have to be towed simply because you couldn’t find a working charging station. To make matters worse, we were stuck in freezing temperatures, unable to use the heat or even the radio just to conserve what little charge was left. The stress and danger this caused were unacceptable.
Hyundai is quick to sell all the supposed benefits of their EVs, but when something goes wrong, the dealership immediately shifts the blame to the manufacturer and washes their hands of the issue. A car that was only three weeks old should never leave its owner in such a dire situation, and the dealership’s lack of ownership and support is disgraceful.
I’ve owned a Tesla for four years, and my son owns one as well. Neither of us has ever experienced anything remotely like this. Tesla’s network is reliable, and their vehicles perform consistently in all weather. The same cannot be said for Hyundai’s EVs or the lackluster charging network they rely on.
To anyone considering a Hyundai EV: I strongly urge you to reconsider. The car may look appealing on paper, but the reality is far different. And if you do experience an issue, don’t expect the dealership to stand by you—they’ll happily leave you stranded.
I would never recommend this vehicle or this dealership to anyone. There are other manufacturers and dealers out there who understand the importance of customer care and safety, and Hyundai has a long way to go to earn that same reputation.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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No car should ever have to be towed simply because you couldn’t find a working charging station. To make matters worse, we were stuck in freezing temperatures, unable to use the heat or even the radio just to conserve what little charge was left. The stress and danger this caused were unacceptable.
Hyundai is quick to sell all the supposed benefits of their EVs, but when something goes wrong, the dealership immediately shifts the blame to the manufacturer and washes their hands of the issue. A car that was only three weeks old should never leave its owner in such a dire situation, and the dealership’s lack of ownership and support is disgraceful.
I’ve owned a Tesla for four years, and my son owns one as well. Neither of us has ever experienced anything remotely like this. Tesla’s network is reliable, and their vehicles perform consistently in all weather. The same cannot be said for Hyundai’s EVs or the lackluster charging network they rely on.
To anyone considering a Hyundai EV: I strongly urge you to reconsider. The car may look appealing on paper, but the reality is far different. And if you do experience an issue, don’t expect the dealership to stand by you—they’ll happily leave you stranded.
I would never recommend this vehicle or this dealership to anyone. There are other manufacturers and dealers out there who understand the importance of customer care and safety, and Hyundai has a long way to go to earn that same reputation.