Took my car in on a recommendation. They said it would take 1 week to service my car, plus part ordering time. They took SEVEN weeks. I missed a race in that time period.
I had to tow the car away because they couldn't get it fixed.
I brought it in with simple issues to be fixed, (window motors, set engine timing, parking brake, etc.) Not only did they not fix it, but when I towed it away, it had more problems than when it came in.
Incompetent staff, terrible communication, and an owner more interested in lining his pockets vs fixing cars.
I test drove the car tonight to assess the rest of the issues of what I had to fix personally. A simple, small drive around the neighborhood. Nothing too far from home. Within a quarter mile, the rear brakes completely LOCKED UP, almost causing me to wreck.
Do not, I repeat, do not take your vehicle into this place. They do not know what they are doing, and they could leave your vehicle in a dangerous condition that could cause loss of life or property damage. It's not worth the risk.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I had to tow the car away because they couldn't get it fixed.
I brought it in with simple issues to be fixed, (window motors, set engine timing, parking brake, etc.) Not only did they not fix it, but when I towed it away, it had more problems than when it came in.
Incompetent staff, terrible communication, and an owner more interested in lining his pockets vs fixing cars.
I test drove the car tonight to assess the rest of the issues of what I had to fix personally. A simple, small drive around the neighborhood. Nothing too far from home. Within a quarter mile, the rear brakes completely LOCKED UP, almost causing me to wreck.
Do not, I repeat, do not take your vehicle into this place. They do not know what they are doing, and they could leave your vehicle in a dangerous condition that could cause loss of life or property damage. It's not worth the risk.