Had my daughters vehicle towed here after her alternator went. I had Swinson's replace the alternator and also changed a hose and replaced coolant. Once my daughter drove off the lot, she called me to say that air conditioning wasn't working correctly and then eventually the car started overheating. None of these problems existed prior to coming in. During the work they informed us that the radiator had a previous leak that stop gap was used and they could replace it for XXX of dollars. Since it wasn't leaking I decided not to get it replaced.
Upon contacting them about the current issue they said bring it back in but it probably was the radiator. Upon my daughter bringing it in, I was told the radiator needed to be replaced but also the fans because they were burnt out due to my daughter trying to use the AC while the car was overheating. Needless to say I am not dumb, unfortunately she was just 1,000 miles away from me for me to do anything. I had her take the vehicle to another mechanic and explained everything that were told, no reason to lie, put it all out there.
The new mechanic found a clip that was holding the fan from turning. Not sure if it was intentional or if had been placed on there when the alternator and hose was changed but none the less it was on there. Once removed the AC works fine and there is no overheating. I can understand missing it the first time but when it was brought back in you don't see it and you tell me that the fans need to be replaced because they are burnt out.
It cost me an extra $250 to correct Swinson's mistake not to mention the UBER fares. I used the contact form to ask for at least my $250 back but till this day I have not received any response from Swinson's. They state that they are Christian, but this experience was far from it.
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Upon contacting them about the current issue they said bring it back in but it probably was the radiator. Upon my daughter bringing it in, I was told the radiator needed to be replaced but also the fans because they were burnt out due to my daughter trying to use the AC while the car was overheating. Needless to say I am not dumb, unfortunately she was just 1,000 miles away from me for me to do anything. I had her take the vehicle to another mechanic and explained everything that were told, no reason to lie, put it all out there.
The new mechanic found a clip that was holding the fan from turning. Not sure if it was intentional or if had been placed on there when the alternator and hose was changed but none the less it was on there. Once removed the AC works fine and there is no overheating. I can understand missing it the first time but when it was brought back in you don't see it and you tell me that the fans need to be replaced because they are burnt out.
It cost me an extra $250 to correct Swinson's mistake not to mention the UBER fares. I used the contact form to ask for at least my $250 back but till this day I have not received any response from Swinson's. They state that they are Christian, but this experience was far from it.