did not act as a reputable mechanic shop should act
I had my car towed there because the key was not turning at all so car would not start. This was my first time and chose this place based on positive reviews online. BIG MISTAKE!!!
He told me on the phone about 3 different possibilities and said the most expensive would be needing a new turn ignition and new keys ($500). I agreed to that and said that was fine if that was the case because I was kind of expecting this (read online happens to my kind of car a lot).
I called a few times and kept getting the run around but finally was told it was going to be done and ready for pickup. He said I should be so thrilled and happy because his mechanic was able to fix inside ignition and get it to start. No need to buy new ignition or new keys.
WHAT?!!!!!!!!!!!
I was flabbergasted. I said that it not what we agreed to on the phone. I said I told him I was ok with $500 most expensive fix if that is what was needed. He just kept telling me how grateful I should have been. Grateful for what? Doing a makeshift job I NEVER agreed to and have NO IDEA what his mechanic did to my car? This was my first visit there, so no trust foundation built up yet whatsoever.
I was NEVER EVEN TOLD about this UNTIL AFTER IT WAS ALREADY DONE!!!! This is not remotely acceptable to me. Great way to build trust. LOLOLOLOL
His entire attitude the whole time was unbearable.
This is the absolutely WORST experience I have ever had with any so-called reputable place. Did they even try to order and replace ignition? Apparently NOT even though that is exactly what I agreed to on the phone. MAKES ZERO SENSE.
UPDATE: the makeshift job is already showing signs of failing as key has been resistant to turn and I am afraid to drive anywhere and turn car off and get stuck again. But when that does happen even though supposedly 3 yr warranty on labor/parts, I would not take back there if he was the LAST mechanic on earth.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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He told me on the phone about 3 different possibilities and said the most expensive would be needing a new turn ignition and new keys ($500). I agreed to that and said that was fine if that was the case because I was kind of expecting this (read online happens to my kind of car a lot).
I called a few times and kept getting the run around but finally was told it was going to be done and ready for pickup. He said I should be so thrilled and happy because his mechanic was able to fix inside ignition and get it to start. No need to buy new ignition or new keys.
WHAT?!!!!!!!!!!!
I was flabbergasted. I said that it not what we agreed to on the phone. I said I told him I was ok with $500 most expensive fix if that is what was needed. He just kept telling me how grateful I should have been. Grateful for what? Doing a makeshift job I NEVER agreed to and have NO IDEA what his mechanic did to my car? This was my first visit there, so no trust foundation built up yet whatsoever.
I was NEVER EVEN TOLD about this UNTIL AFTER IT WAS ALREADY DONE!!!! This is not remotely acceptable to me. Great way to build trust. LOLOLOLOL
His entire attitude the whole time was unbearable.
This is the absolutely WORST experience I have ever had with any so-called reputable place. Did they even try to order and replace ignition? Apparently NOT even though that is exactly what I agreed to on the phone. MAKES ZERO SENSE.
UPDATE: the makeshift job is already showing signs of failing as key has been resistant to turn and I am afraid to drive anywhere and turn car off and get stuck again. But when that does happen even though supposedly 3 yr warranty on labor/parts, I would not take back there if he was the LAST mechanic on earth.