***DO NOT PATRONIZE*** - We purchased a used vehicle from this dealership on March 8, 2022. We have already put close to $5,000 into this vehicle since we've purchased it. The dealership cleared the diagnostic codes to where they could not be seen nor detected. Almost 30 days later, there are diagnostic codes that continue to pop up that are major, deeming the vehicle unsafe to drive unless the issues are fixed. The Salesman, Finance, Service people have NOT been helpful whatsoever. While you're in the dealership, prior to signature, they are all onboard and ready to assist and help as best they can. As soon as you sign your name, they are then paid by the finance company and the dealership considers your account closed with them and no longer have or want the communication with you! Their attitudes totally change. They do not return phone calls although they tell you they will! They do not send you information although they tell you they will! They will not mail you the final paperwork of everything you signed although they tell you they will!
I have taken accountability because I did go against my BETTER judgement and with ALL of the foreseen concerns, I purchased the vehicle anyway! Totally my bad! I just warn you to please ask as many questions (which I did but was lied to) as you can and if you are not comfortable DO NOT SIGN at this dealership because they WILL NOT make it right!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I have taken accountability because I did go against my BETTER judgement and with ALL of the foreseen concerns, I purchased the vehicle anyway! Totally my bad! I just warn you to please ask as many questions (which I did but was lied to) as you can and if you are not comfortable DO NOT SIGN at this dealership because they WILL NOT make it right!