Surprise Car Care is conveniently located in Surprise, Arizona. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Surprise Car Care is conveniently located in Surprise, Arizona. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
Still No Accountability. Still No Proof of Insurance. Still No Integrity.
It has now been over eleven months since All Valley Car Care destroyed my Mercedes—Gracie—after what should have been a simple, routine repair. I’ve spent every day since trying to handle this with patience, professionalism, and privacy.
✅ I submitted certified diagnostics from Mercedes-Benz.
✅ I accepted a partial payout through my own insurance—even though AVCC caused the damage.
✅ I filed a formal complaint with the Arizona Attorney General’s Office.
Still… no ownership. No follow-through. And still no refund, despite their own public statement offering one.
But this isn’t just about money.
Most Americans name their cars for a reason—because they become part of our lives. Gracie was that kind of car. She carried my kids in car seats, kept my wife close on family road trips, and quietly waited for us at every airport curb or long drive home. She wasn’t just a vehicle. She was a keeper of memories, a source of comfort, and a symbol of continuity in a life that’s seen change and loss. I was going to pass her on to someone special—until All Valley Car Care destroyed her.
And here’s the hard truth:
• AVCC failed to perform the agreed-upon repair, resulting in irreparable damage to my vehicle’s engine and a confirmed total loss and constitutes a clear breach of the paid service agreement.
• AVCC’s advertised warranty terms—ranging from 3 years/36,000 miles to 5 years/60,000 miles—were a material term that influenced my decision to proceed with the repair.
• AVCC told the Attorney General in May they’d contact their insurance provider. It’s mid-July—no claim info, no insurance contact, no accountability.
• AVCC’s owner publicly stated on his website he had “offered a refund of $6,600”, yet nothing was received and fulfilled.
This isn’t about a dollar figure—it’s about doing the right thing. It’s about honoring your word. It’s about standing by the values your business advertises. It’s about integrity.
TO: ALL VALLEY CAR CARE:
Are you going to honor the refund you publicly offered—$6,600? I’m still here, still waiting… along with the 21,000+ readers that follow this story.
Still waiting, still watching
Scott