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Jeff Wyler Hyundai of Fairfield

Puntuación Promedio
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(3,251 Reseñas)
78

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5
86
Total de ReScores
4.7
Promedio de ReScores
78
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Jeff Wyler Hyundai of Fairfield is located in Fairfield, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Jeff Wyler Hyundai of Fairfield is located in Fairfield, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(513) 354-3100

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5665 Dixie Highway Fairfield, OH 45014
Reseñas de Servicio's
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(3,251 Reseñas)

TA
gravatar
Terry A.
Mason, OH
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/23/2023
1
Categoría: Service
Lacking accountability and consideration for customer
We needed a TPMS sensor repaired as well as a number of recalls as well. So, okay it takes 2 months to get the car in - not an emergency. My wife takes the car in and they don't have the TPMS for that year. Instead of "I'm sorry", it's excuses - that was an early Genesis and that's why we don't have it. What exactly is the point of filling out the repair request if no one will take 15 seconds to see if they will have the part to do the repair? Are we supposed to call ahead to see if they have the right parts? So now its 2 trips a week apart that have to be made and additional labor charges for the TPMS because now instead doing it in concert with the alignment in the first appointment, a separate appointment is needed for the TPMS ($200). If you are going to constantly brag about how you are the best hyundai service group in the area, walk the talk - don't treat customer's time like it has no value and when you make a mistake, own it.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.