Reseñas que incluyen

Warranty 4

Battery 4

Store 3

Door 3

Sun Devil Auto 3

Reseñas Recientes

David B.

Phoenix, AZ

03/05/2020

UNETHICAL BUSINESS PRACTICES

When my car failed to start because the battery was dead, I called Sun Devil Auto, located at 5104 E Ray Rd, Phoenix, AZ 85044 and asked them if they could help me. I spoke with an employee named "Dave". He told me he would send a tow truck to tow my car to the repair shop of Sun Devil Auto. I asked him how much that would cost me and he replied that he would not charge me for the tow. About 4 hours later, the tow truck driver arrived and used a battery charger to start my car. I then drove to Sun Devil Auto to get the battery replaced. After the battery was replaced, Dave presented me with a bill for $226.63, which I paid. On the following day, I called the Sun Devil Auto store located at 915 S Val Vista Dr, Gilbert, AZ 85296 and spoke with an employee named "Austin". He advised me that the cost, "out the door, including a five year warranty and tax" to replace my battery would be $170.88, a difference of $55.75 between two separate branch offices of the same business. Feeling exploited, I returned to Sun Devil Auto at 5104 E Ray Rd and spoke with Dave about the overcharge for my repair. He tried to tell me that the additional $55.75 he charged me was for a five year warranty on the battery. I told him I did not want the 5 year warranty on the battery and that I would prefer a refund instead of the warranty. He lost his temper and yelled that he would not give me a refund. I told him I would report the incident to Google, at which point he screamed, "Don't try to threaten me!". I then left the Sun Devil Auto store because he was completely out of control and I feared that he might physically assault me.

No Recomendado

Ver todas las Reseñas

Negocios Cerca de Ti

Xpress Automotive

4.9

(1,183 Reseñas)

Oasis Auto Center

4.9

(1,227 Reseñas)

Huff's Automotive

4.9

(1,245 Reseñas)