This service department literally endangered the life of my 3 kids and I by not correctly evaluating my vehicle. For your safety please choose a different Ford service department.
Took my 2020 F150 up the this dealer for an evaluation of a clunking sound in the drivers side front wheel area. There was a previous repair done in Royal Oak Ford for the shock leaking. They returned the vehicle back to me with "No problem found". I drove it home, same noise, same problem. I decided to look for myself and within 5 seconds found the upper control arm nut was nearly completely off the bolt. I tightened it myself and will take it to a different dealer in the morning!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Took my 2020 F150 up the this dealer for an evaluation of a clunking sound in the drivers side front wheel area. There was a previous repair done in Royal Oak Ford for the shock leaking. They returned the vehicle back to me with "No problem found". I drove it home, same noise, same problem. I decided to look for myself and within 5 seconds found the upper control arm nut was nearly completely off the bolt. I tightened it myself and will take it to a different dealer in the morning!