Booked my Escalade service appointmnt on 8/15/19 for 8/21/19. Dropped my car off on 8/21/19 at 0930. Called afternoon on 8/23 to check progress. Promised call back but got none. Called on 8/26 to check progress. Promised callback but got none. Called on 8/27 and demanded update on progress. Was told my car had not been looked at yet. Told them to forget it and I picked up my car on 8/27 and brought it to another Cadillac dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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