Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
From the moment I walked in, I could tell Steve truly cared about helping me. He listened to everything I explained, asked thoughtful questions, and took the time to really investigate what was wrong. Not only did he find the issue (something no one else could figure out!), but he went above and beyond to get it fixed quickly and at a fair price. He even sent me a Google Drive link with videos showing the problem and how he would address it before proceeding with the repair.
Steve’s honesty and transparency were so refreshing. He walked me through every step of the process, and I never felt pressured or left in the dark. It’s clear he takes pride in his work and genuinely wants the best for his customers.
Thanks to Steve, my car is running great again, and I couldn’t be more grateful. If you’re looking for a mechanic you can truly trust, Steve is your guy. I’ll be recommending him to everyone I know. Thank you, Steve and Sons Auto Repair Shop, for such an amazing experience!