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Parts 3

Error Codes 3

Sterling Auto 2

Rotor 2

Spark 2

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David D.

Aurora, IL

06/14/2018

Be careful with this place

If you need auto service they will likely be able to do the job if they can find the cause. They won't tell you what they find and lack on communication (no call backs for updates on what they find and a go ahead from you to do whatever work they want) so you will be at their mercy for both part prices and labor. Mine was towed there and they could not diagnose the problem because the truck ran for them after charging the the battery. So picked it up and ran it until the next no-start more than a week later. They didn't charge me anything for that stint but vehicle was in their shop Fri. Sat. Sun. and Mon. morning. Next time it was towed it would not start and they found a weak spark and replaced the distributor cap and rotor. Asked if it was corroded - no just weak spark. It was less than a year old having had it replaced at Sears last year. Well fine - it doesn't need a fuel pump. Then I picked it up and got the bill - $184 for cap and rotor replacement. When you consider that the parts listed were $115 and the rest labor (minus hazardous materials? $3 and shop supplies for over $9) it seems to me that their prices are exorbitant and padded. Maybe they know how lawyers work. 2006 Chev Silverado v6 5 speed. Hence I will be looking for another mechanic. I cannot fathom the hazardous materials charge and the shop supplies is dubious as well - maybe they got dirty and had to clean their hands with Goop and shop towels. Either way I'm dissatisfied with the outcome. Advance Auto has a rotor (BWD #D236) for $15 and a cap (BWD #C280) for $35 - that is $50 total. That means the parts they used were $65 more expensive. So if you like taking two weeks to have your vehicle fixed and being over charged on parts and having other dubious charges thrown in for good measure then you will be delighted to take your vehicle to Sterling. Say hello to the dog for me. Friendly gray mutt be careful of his teeth. They will bite you when they have you there.

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