One of the worse experiences I've had and it's not over
I had my vehicle towed to Stateline service center because my husband was admitted to the hospital, and I couldn't drive two vehicles. I called ahead to let them know that the vehicle would be arriving, and he was fine with that. The brakes were making noise and did not feel right and from sitting too long, the battery was dead. The whole time my vehicle was there, he never called me. I was the one who always called but never got any answers, including what the cost would be. When they finally finished, the total cost is $2536.98, if I use a credit card it will be $2615.13. I have to pay this by 11/20/24 or get charged $35.00 a day storage fee. They still have my vehicle because I have to come up with the money. I have never been treated so poorly by anyone who provides a service. I finally received an invoice but never received anything prior to the completion of the work.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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