My car was recall for the anti theft. It hasnt been 2 weeks and I started to have issues. First the passenger door wouldn't lock took it for service and they wanted to charge me ,$500 bucks sayiing its time for a new lock for my door. I left because I wasnt paying it and now my car won't start.I called them and they didn't give a shit Car was working fine until the recall..It's all about money there no empathy especially if you're a loyal customer

Christi S.

Lansdowne, PA

03/06/2023

Categoría: Service

Would not honor factory recall

For 6 months the service dept and Anthony Falcone ignored and then lied about my attempts to resolve a factory recall on a 2017 Sonata. Upon contacting Hyundai Consumer Affairs, they confirmed the lies by Mr Falcone, fully honored the recall and encouraged me to also file complaints with BBB and on social media. Do NOT deal with service dept at Springfield Hyundai; they are deceitful and only care about “certain” customers.

Joseph V.

Upper Darby, PA

01/06/2023

Categoría: Service

Terrible customer service

I will never go back to this dealer so sorry I bought my Elantra their

Amber T.

Lansdowne, PA

09/21/2022

Categoría: Service

Engine Problem after I brought it in for recall!

I brought my vehicle in because I received multiple emails that a recall service was due on my vehicle, "my vehicle was running fine." I took my vehicle to Springfield Hyundai for the recall issue and they returned the car back to me, saying that everything was ok; not long after the engine light came on and the vehicle started idling rough. When I reached out to the dealership, the acted like there was no issue, but then they called me back and said that there was an issue and to bring the car back (which we did yesterday)! They are now telling me that they want to do the repairs under warranty!

The other issue I have is that I have two small children (one 7yrs old and one 3 mos) and I told them that I really need my car! This dealership did not arrange for me a rental, but yet I see here in other posts that customers received rental vehicles! Why an I being treated differently? I have an extended warranty!

Sherwynna J.

Wilmington, DE

07/06/2022

Categoría: Service

Horrible

Be prepared for the lies. Purchased my vehicle here. It's still under warranty and they seriously did not want to fix what they said was a normal engine clicking sound. Said it would be 150 dollars for diagnostic. My warranty is 10 yrs or 100,000 miles, which ever comes first. My car has 38,000 miles and it's 6 yrs old. Came here twice for this issue and got the run around. Full of bullshit. They just lost my business. Will never purchase a vehicle from here again or recommend anyone I know.

Brian M.

Bryn Mawr, PA

2017 Hyundai Sonata Hybrid

04/08/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Car was fixed but the experience could have been better

My cars motor blew out. Might have been due to the existing recall on sonata engines, I don't know - was never told. I had my car towed to the dealership and they got me a rental which was nice. Didn't get many status updates and I had to call to get them each time. I assume they're very busy which is fair. Overall, took two months, which is fine because of supply chain shortages. My cars inspection lapsed while it was at the dealership, they didn't ask if i wanted to have it completed while it was in shop. Seems to be working now that I have it back. Don't think I'll be buying a Hyundai again.

STACEY F. de Springfield Hyundai respondió el 04/15/2022 09:28 AM

I am sorry that you did not have a good experience. We strive to make every experience a good one.
Thank you,
Springfield Hyundai
Management Team

Cliente verificado

Philadelphia, PA

2020 Hyundai Santa Fe

04/06/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service was very fast and efficient very friendly people The best dealership I’ve ever been to

The service was very fast and efficient very friendly people

STACEY F. de Springfield Hyundai respondió el 04/07/2022 10:47 AM

Hi, this ia Nancy. Thank you for your feedback!

Paige S.

Audubon, NJ

2011 Hyundai Elantra

04/05/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

EXCELLENT SERVICE

OVER ALL GREAT EXPERIENCE. WOULD RETURN & RECOMMEND MY FRIENDS & FAMILY.

STACEY F. de Springfield Hyundai respondió el 04/15/2022 09:22 AM

Thanks for the 5 stars.

Austin W.

Philadelphia, PA

2020 Hyundai Tucson

04/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Great customer service. Fast and easy no problems.

STACEY F. de Springfield Hyundai respondió el 04/15/2022 09:20 AM

Thanks for the great review.

Arlene B.

Aldan, PA

2012 Hyundai Azera

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I have been going here since 2012 they have always been friendly, timely and provided excellent service to my Hyundai Azara.gporovided

I purchased my car here in 2012 and they have been servicing it since, they are always friendly, timely courteous and provide excellent service.

STACEY F. de Springfield Hyundai respondió el 03/31/2022 04:30 AM

Hi Arlene,
Thanks for taking the time to post your review. We appreciate you and your busienss.
Hope you have a great day.
Springfield Hyundai
Management Team

Cliente verificado

Glenolden, PA

2020 Hyundai Elantra

03/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick Easy Check in

Had a great experience with Hyundai. I will return

STACEY F. de Springfield Hyundai respondió el 03/31/2022 04:26 AM

Thanks for taking the time to post your review. We appreciate your business and value your time.
Hope you have a great day.
Springfield Hyundai
Management Team

Mae B.

Claymont, DE

2014 Hyundai Accent

03/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service and car care.

Anthony always goes above and beyond to take good care of my car and to provide excellent customer service.

STACEY F. de Springfield Hyundai respondió el 03/31/2022 04:25 AM

Hi Mae,
Thanks for taking the time to post your reveiw. We appreciate you and value your business.
Hope you have a great day.
Springfield Hyundai
Management Team

Cliente verificado

Bensalem, PA

2014 Hyundai Sonata

03/27/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awful Service

Worst service ever, no return calls, do not care about their customers. I wouldn’t recommend anyone here. If you value your time do not go here.

STACEY F. de Springfield Hyundai respondió el 03/31/2022 04:06 AM

I am sorry you did not have a great experience. The service manager will reach out to you and discuss any issues you may of had.
Thank you for your time
Springfield Hyundai
Management Team

Mary S.

Folsom, PA

2020 Hyundai Tucson

03/17/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

State inspection

Springfield Hyundai has a great service team. Efficient, friendly staff, always willing to help with any issues. Highly recommend!

STACEY F. de Springfield Hyundai respondió el 03/22/2022 11:34 AM

Hi Mary,
Thanks for the taking the time to post your review. We appreciate the great review. Hope you have a great day.
Springfield Hyundai
Management Team

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