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Spradley 29

Oil Change 27

Problem 12

Care 11

Problems 8

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Rita T.

Pueblo, CO

02/26/2022

Categoría: Service

Dishonest Dealership

My husband and I have never purchased a vehicle from this dealership, and after our experience, we will never deal with them in the future. We were interested in a new Hybrid car that was advertised on-line. My husband went in first, and after spending considerable time with them, they gave what we thought was a final price with a trade-in of two of our older model Mercedes SUV vehicles. The trade-in value was a little lower than what we had been offered in Colorado Springs for them but we wanted to do a purchase here in Pueblo since we are from Pueblo. Prior to us going in the next day, they ran our credit and had us email several personal documents. I then received an email and was told that they were printing everything up. My husband called them twice to make sure they had everything so it would not take that long once we got there. When we got there, they proceeded to low-ball the trade-in values and increased the price they had given my husband the day before by $7,000. We immediately started questioning why they would deceive us into thinking the deal was final, especially after they had ran our credit and had us email several personal documents. They then tried to haggle the price down by a few hundred dollars to appease us. We told them we wanted nothing more to do with this dealership and were very disappointed in how misleading and dishonest they presented this entire process. What we resented the most was how they got all of our personal information and ran our credit! Beware everyone of this dealership!

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