Dropped my Dodge Charger off to have my pump seal replaced. They quoted me $1500 on it. I gave them a week, called them back on a Friday to check on the status of my vehicle and they tell me there has been a fire in my trunk where my battery is. Clearly they haven’t done their jobs correctly or they would’ve disconnected the battery before the inspection on my car. They had no answers for me as to how the fire started or what caused it. They took three and a half weeks to find the parts that had been melted off from the fire. The owner refused to contact his insurance to file a claim. Shop owner, Paul, told me the total price would be “negotiable” after they caught my car on fire and kept it in their shop for almost a month. When I arrived to pick up my car, the negotiation clearly was bullshit due to the fact that they still charged me $1000. Extremely unprofessional shop and would NOT recommend to anyone unless you want to pay hundreds of dollars to have them catch your car on fire in their possession. I should’ve hired a lawyer.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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