Jeff,
I think I have learned in the last three visits there is not much difference between Speedometer and anyone else. You were originally recommended for Speedometer's electrical expertise and outstanding service/customer care.Those same people do not recommend Speedometer anymore and neither do I.
In this last repair, all of the charges were on the up and up. Where Speedometer fails,in my opinion, is the connection you have with the customer to keep him. Do you really think a receipt and a thank you is enough? Really? Speedometer Business ethic: Its fix it, customers pays -- thank you. When it comes this last visit. It was your expertise that it was best guessed the starter. Turns out it wasn't the starter. Yes, the starter was old, but it gave me no problems. It was not the starter as it turned out. It was the nuetral switch. No apologies, no "oops, made a mistake on that guess". Nothing. If it were me, i would have fixed the motor mount you found broke and at least showed you cared to get me back as a repeat customer. maybe stated it was a little consolation for being wrong. No - Nothing. Do you know what this business philosophy gets you? nothing. No repeat business. No recommendations. Sorry no hard feelings, but I have the last word and not only do you not have my business, you dont have my recommendation either. looks like your shop was pretty empty. Get the hint?
Mike Woody
No Recomendado
Jeff O. de Speedometer Electric Service respondió el 04/17/2012 01:13 PM
Mike I am sorry you feel that way. I told you your car did not act up while we were checking it. I told you if it was my car I would replace the starter because it had 210,000 and it was the original starter. A bad starter would cause the problem you were having. It was your call. After we put the starter on and started it a few times it acted up. That is when I called you. I did say I was sorry. I also told you I could put your starter back on but I would not recommend it because it had 210,000 miles on. It was way over due to be replaced. If I can do anything to make you feel better please give me a call.
Jeff
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
I think I have learned in the last three visits there is not much difference between Speedometer and anyone else. You were originally recommended for Speedometer's electrical expertise and outstanding service/customer care.Those same people do not recommend Speedometer anymore and neither do I.
In this last repair, all of the charges were on the up and up. Where Speedometer fails,in my opinion, is the connection you have with the customer to keep him. Do you really think a receipt and a thank you is enough? Really? Speedometer Business ethic: Its fix it, customers pays -- thank you. When it comes this last visit. It was your expertise that it was best guessed the starter. Turns out it wasn't the starter. Yes, the starter was old, but it gave me no problems. It was not the starter as it turned out. It was the nuetral switch. No apologies, no "oops, made a mistake on that guess". Nothing. If it were me, i would have fixed the motor mount you found broke and at least showed you cared to get me back as a repeat customer. maybe stated it was a little consolation for being wrong. No - Nothing. Do you know what this business philosophy gets you? nothing. No repeat business. No recommendations. Sorry no hard feelings, but I have the last word and not only do you not have my business, you dont have my recommendation either. looks like your shop was pretty empty. Get the hint?
Mike Woody