The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The service department at Southern States Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Buying process: After we agreed on the sale, I waited three hours to speak with finance. After escalating to a manager, I was redirected to Southern States Mazda to complete financing.
BlueLink: New Hyundai owners receive a complimentary lifetime BlueLink subscription. My subscription never worked until late February, after multiple calls and two service visits. The dealership ultimately admitted the subscription had never been activated.
Title & registration (still unresolved after two months): Although I paid the car in full, the VIN for the new Santa Fe does not appear in the DMV system. The DMV still shows me as the owner of the traded Honda Pilot. I received a notice that insurance on the Pilot has lapsed even though I no longer possess it, and the registration on my new car (with my old plates) expires this month. I cannot obtain title or register the new vehicle — effectively making it illegal for me to drive.
Communication: I have left numerous messages; calls are routed to voicemail and I rarely receive callbacks. When I finally reached a manager, they were unaware of the issue. During the call I was cut off and told I had two options: they would “speak to the team” or I could seek legal counsel.
Result: I own a paid-for vehicle I cannot legally drive, with unresolved title/registration issues and poor follow-up from the dealership. Proceed with caution.