The shop told me my car would take about a month to fix after going through insurance. One month goes by and I call them since I haven't heard anything. It turns out the car isn't ready because of delays getting parts. That's fine, delays happen, not a big deal but it would've been nice to have been informed as it happened. I call back 2 weeks later (since I hadn't heard anything since my other call) and they say it's not ready yet and they need a couple days. Okay, a little annoying but sure. I call back two days later and they say the car is ready, but it needs to be washed. It'll be ready that day or the next morning and that they'll call me to let me know. I hear nothing that day, or the next morning, so I call back around 1 pm. They answer and they say "oh sorry, they're washing it now and you can pick up the car at 3:30." I show up at 3:45 and the car wasn't even close to ready. They hadn't started washing it yet, so I have to wait for them to do that before I can leave. 30 minutes later, they finish washing the car and I get ready to leave. They hadn't replaced the sideview mirror, and it was visibly damaged. I point it out and they immediately start replacing it. While I'm waiting, they inform me that they have to pickup parts from another shop to be able to replace the pinstripes on the driver door, so I have the option of taking it to a different shop myself, or I can wait for them to get the parts and do the work. Long story short, I end up waiting about 2 hours from when I arrived before the car is actually ready. I completely understand delays and mistakes happen, but what I can't understand is telling someone that a car is ready when it isn't. I would have been fine (maybe a little annoyed) waiting another day for the car to be finished, but instead I had to take a half day off of work to pickup a car that wasn't even ready until after the workday ended.
Credit where credit is due, the final product looks fantastic and I can't complain at all about the quality of the work. The car looks great!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
Credit where credit is due, the final product looks fantastic and I can't complain at all about the quality of the work. The car looks great!