Brought in my mower for a tune up and self propelled transmission repair. After evaluation, I determined it was more cost effective to buy a new mower than to repair the old. Somehow we miscommunicated. When I went to pick up the mower we found that it had been completely repaired and refurbished. Without hesitation, Sohars apologized for THEIR error and even though I offered to pay for the repairs, they adamantly refused any compensation for their work. Now that’s how you make things right! Few businesses take that kind of responsibility for their work anymore. I will not take my business anywhere else from now on!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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