For your own sake, don't go here! I worked with Alex and he was incredibly friendly, however, there was a miscommunication and I feel I should have been reimbursed for that miscommunication. I feel totally taken advantage of and ripped off by the owner, Mike. Long story short, I asked to have my engine cleaned because of an oil leak. By having it clean, it will be easier for me to determine where the leak is coming from. When I got home and opened the hood of my car, the top of my engine was still dirty. I called to let them know that my engine was not cleaned as I had previously asked them to do and paid them $65 to do. I didn't think it was a big deal, I figured they just forgot to clean it because we all make mistakes. Except, Mike reassured me that his guys cleaned the bottom of the engine. But I asked them to "clean the engine", expecting that the top of the engine would be cleaned as well. I wish Alex would've made it clear that only the bottom of the engine will be cleaned. It should have been made clear to me that the top of the engine would not be cleaned as well.
This is all fine, whatever. What I did not like is how Mike handled the situation as he went about it in a shady way. He said that if I get my car power cleaned and I show him the receipt, only then will he reimburse me. Unfortunately, that cleaning costs about $150. That is a ridiculous offer. Why do I need to go spend more money just so he will reimburse me? Why doesn't he just reimburse me now for the miscommunication? I believe it is because he knows that it is unlikely I will follow through with that offer and reimbursement will not take place. Also, there were a couple of things he said that I didn't appreciate. He speaks in a tone that makes him appear as a nice guy but I could feel the fakeness from him and insult behind those comments. Like telling me, "I didn't realize you are trying to make your 2010 Subaru Impreza a show car. That is the only reason why people get their engines power washed". That sarcastic comment was unnecessary because obviously, I'm not trying to make my beat-up twelve-year-old Subaru a show car.
I was going to have them do more repairs on my car in the near future but I will definitely not be back.
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This is all fine, whatever. What I did not like is how Mike handled the situation as he went about it in a shady way. He said that if I get my car power cleaned and I show him the receipt, only then will he reimburse me. Unfortunately, that cleaning costs about $150. That is a ridiculous offer. Why do I need to go spend more money just so he will reimburse me? Why doesn't he just reimburse me now for the miscommunication? I believe it is because he knows that it is unlikely I will follow through with that offer and reimbursement will not take place. Also, there were a couple of things he said that I didn't appreciate. He speaks in a tone that makes him appear as a nice guy but I could feel the fakeness from him and insult behind those comments. Like telling me, "I didn't realize you are trying to make your 2010 Subaru Impreza a show car. That is the only reason why people get their engines power washed". That sarcastic comment was unnecessary because obviously, I'm not trying to make my beat-up twelve-year-old Subaru a show car.
I was going to have them do more repairs on my car in the near future but I will definitely not be back.