DO NOT TAKE YOUR CAR HERE!
I took my jeep to this location and paid $1600 to have it serviced and parts replaced. They had the car for 2 days and I picked it up... I had to take it back a couple of days later because it was still making a funny sound, multiple engine lights stayed on and it was now smoking out of the tail pipe. On my 2nd visit to have this fixed they said they were unable to fix the problem and I would have to take it to the dealership.
After multiple attempts to talk with someone about refunding my money because they not only were unable to fix the car, they made the problem worse. The car has been undriveable and I had to rent a car while I waited for my appt at the dealer. Today I had to have the car towed to the dealer because it was smoking so badly it was not drivable. I finally received a call from Alex and Mike at Smittys after I had sent multiple messages to them & they both said there was nothing they could do to help me. Mike states the problem was not theres and "they had fixed the problem in the first visit". At the end of the conversation Mike gave a sarcastic offer to refund me for the $75 oil change but refused any other assistance.
I'm out almost $8k because of the shitty work they did on my car and the shitty customer service. This place is over priced and takes advantage of female customers. I felt there was nothing I could say or do to get help. They completely took advantage of me and my situation. Shame on them.
DO NOT TAKE YOUR CAR HERE.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I took my jeep to this location and paid $1600 to have it serviced and parts replaced. They had the car for 2 days and I picked it up... I had to take it back a couple of days later because it was still making a funny sound, multiple engine lights stayed on and it was now smoking out of the tail pipe. On my 2nd visit to have this fixed they said they were unable to fix the problem and I would have to take it to the dealership.
After multiple attempts to talk with someone about refunding my money because they not only were unable to fix the car, they made the problem worse. The car has been undriveable and I had to rent a car while I waited for my appt at the dealer. Today I had to have the car towed to the dealer because it was smoking so badly it was not drivable. I finally received a call from Alex and Mike at Smittys after I had sent multiple messages to them & they both said there was nothing they could do to help me. Mike states the problem was not theres and "they had fixed the problem in the first visit". At the end of the conversation Mike gave a sarcastic offer to refund me for the $75 oil change but refused any other assistance.
I'm out almost $8k because of the shitty work they did on my car and the shitty customer service. This place is over priced and takes advantage of female customers. I felt there was nothing I could say or do to get help. They completely took advantage of me and my situation. Shame on them.
DO NOT TAKE YOUR CAR HERE.