I brought my vehicle to this shop with two concerns: I neede an alignment, and wanted to pass smog (specifically wanting a check for exhaust leaks). While doing an assessment they wanted to put in a new transmission pan gasket. After about a week and about 1500$ they let me know that my vehicle was ready.
As I pulled out of the lot down the street that they parked my truck at, it sputtered, puttered, and had a lout whine in reverse. at my first stop it pulled hard to the side while braking. When I got home I found that my exhaust downpipe was missing 2/3 nuts. I put new ones on, went to get it smogged, and it failed.
I brought my truck back after replacing some essential emmissions sensors to make sure it would pass smog, and to fix the things that were wrong after my previous visit.
They spent another week and another 700$ doing random unnecessary tests. They also reasessed my alignment and made my steering wheel crooked in the opposite direction from the previous alignment (still very off), redid my transmission (which they charged me for and still whines in reverse), and the engine still runs rougher than it ever did before taking it to them.
When I got home to assess what was wrong with my truck I had my horn button fall off into my lap, I noticed that my distributor cap was hanging on by a thread, coolant had sprayed across my engine bay, and various other items in my engine bay were damaged.
I spoke to the shop, and they blamed me for broken things that I know were not broken befofe I took my truck in. I called them, and after a conversation with 'Bob' they refused to talk to me further, and told me to contact the Bureau of Automotive Repair.
Real good con game they run. I'm out over 2 grand and my truck is much worse than its first visit here.
Do yourself a favor and go somewhere where they have skill, integrity, and reasonable rates.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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As I pulled out of the lot down the street that they parked my truck at, it sputtered, puttered, and had a lout whine in reverse. at my first stop it pulled hard to the side while braking. When I got home I found that my exhaust downpipe was missing 2/3 nuts. I put new ones on, went to get it smogged, and it failed.
I brought my truck back after replacing some essential emmissions sensors to make sure it would pass smog, and to fix the things that were wrong after my previous visit.
They spent another week and another 700$ doing random unnecessary tests. They also reasessed my alignment and made my steering wheel crooked in the opposite direction from the previous alignment (still very off), redid my transmission (which they charged me for and still whines in reverse), and the engine still runs rougher than it ever did before taking it to them.
When I got home to assess what was wrong with my truck I had my horn button fall off into my lap, I noticed that my distributor cap was hanging on by a thread, coolant had sprayed across my engine bay, and various other items in my engine bay were damaged.
I spoke to the shop, and they blamed me for broken things that I know were not broken befofe I took my truck in. I called them, and after a conversation with 'Bob' they refused to talk to me further, and told me to contact the Bureau of Automotive Repair.
Real good con game they run. I'm out over 2 grand and my truck is much worse than its first visit here.
Do yourself a favor and go somewhere where they have skill, integrity, and reasonable rates.