Waste of time, money, and they may not fix your vehicle
This shop is absolutely terrible. I brought my truck in to have an alignment and have it checked over before I took it to get smogged. While it was there they noticed that my transmission pan gasket had a crack, so I had them replace that and the filter and fluids.
When I picked up my truck it ran terribly, swerved when I braked, and whined when I put it in reverse. I found 2 bolts missing on my exhaust downtube that caused a loud exhaust as well. Because I had them check it out, I then got it smogged. It failed the smog test.
I brought it back to them to address the alignment and transmission issues that it had not had before. They did nothing to the alignment but straighten out the steering wheel (gratis), and they did something with the transmission (and charged me again for it).
I had replaced some emmissions equipment after my failed smog, and asked that they check to see if it would pass smog now. They then worked on it for a week before getting the emmissions checked. It passed. I asked what they did to make it pass. They did nothing but monitor engine temps. So that wasted a week of my time, and 700$ for them to run a bunch of unnecessary tests.
Long story short, they play a good con game and are a good waste of your money and time. If you want an alignment, take it to wheelworks where it is 150$, not 450$, and they do it right. For everything else, take it to a shop that is honest and does good work that they can stand behind and that you won't have to revisit to get charged to fix the things that weren't wrong before you brought it there.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When I picked up my truck it ran terribly, swerved when I braked, and whined when I put it in reverse. I found 2 bolts missing on my exhaust downtube that caused a loud exhaust as well. Because I had them check it out, I then got it smogged. It failed the smog test.
I brought it back to them to address the alignment and transmission issues that it had not had before. They did nothing to the alignment but straighten out the steering wheel (gratis), and they did something with the transmission (and charged me again for it).
I had replaced some emmissions equipment after my failed smog, and asked that they check to see if it would pass smog now. They then worked on it for a week before getting the emmissions checked. It passed. I asked what they did to make it pass. They did nothing but monitor engine temps. So that wasted a week of my time, and 700$ for them to run a bunch of unnecessary tests.
Long story short, they play a good con game and are a good waste of your money and time. If you want an alignment, take it to wheelworks where it is 150$, not 450$, and they do it right. For everything else, take it to a shop that is honest and does good work that they can stand behind and that you won't have to revisit to get charged to fix the things that weren't wrong before you brought it there.