Everyone at Showcase Auto Sales is ready to make the car shopping and the car buying experience fast, friendly, and easy. We've helped hundreds of customers get behind the wheel of a newer, reliable, quality used vehicle and we can help you too. Everyone at Showcase Auto Sales is ready to make the car shopping and the car buying experience fast, friendly, and easy. We've helped hundreds of customers get behind the wheel of a newer, reliable, quality used vehicle and we can help you too.
Long story short, my 2016 Dart refused to start and I had it towed to Showcase since it was the nearest AAA-approved mechanic. All the symptoms pointed to an electrical issue, probably related to the battery or starter.
Despite that, it took them TEN HOURS of work to diagnose the issue as a faulty start relay. That's an easy fix and should have been one of the very first things they checked.
They also ripped me off by charging $380 for a replacement starter. A brand new Mopar factory-issue starter for my car retails for about $200. They claimed they were cutting me a deal by reducing the labor costs (although for how long it took, I'm not sure they weren't trying to pad labor costs), but I suspect they were gouging me on parts to make up for that.
The check engine light was on when I picked my car up. It wasn't before I dropped it off. To be fair, that could have been related to the electrical issue I brought it in for, but where it's an issue with the radiator's air shutter I sincerely doubt it.
Granted, they got my car running again, but I can't help but feel they did substandard work and gouged me on parts.