I walked in with an expected price (the one on the car as well as their own website. I don't appreciate a $6000+ "market adjustment"....which I believe is crossing the legal lines since loan to value can't be higher for a bank to approve of it but they try to get you to make a large down payment to make it legal... this was shown on the paperwork and not disclosed prior to 2 hours of giving info, listening to the salesman poorly joke around and tell us how great Hyundai was even though we were trading in a Hyundai, taking a test drive... going to the gas station with the salesman and waiting for him at the gas station to do whatever he was doing inside there....and I do not appreciate the lowball offer on my trade ($3k less than their own website stated as well as what I was offered elsewhere) . I also dont appreciate being told what my payments would be ($700+ with a $9k value after payoff trade on a Kona is absolutely absurd) without even looking at my credit. I had to ask several times to get my key back for my car so I could leave. He just didn't seem to want to give it back and wanted to keep talking about making a deal after I told them flat out no. Then they called me after I left still trying to make a deal and extend payments to 8 years which is completely absurd. I went to Carl Black and not only paid what I actually expected (price advertised with no markup... actually slightly less), but received excellent customer service, a higher price car for hundreds less per month at a term less than what was offered by these guys.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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