Long Story Short: Got a vehicle/trade-in from Shift. All looked ok, was sucked into more money in the long run and the vehicle I purchased had issues. It took about a month to get help and get paid back. They still owe me several hundreds of dollars in body work, fluid replacements, filters and trim work that was painted and taped over.
Avoid at all costs.
You will pay a "shift convenience fee" of upwards of 900+ dollars after you've already paid a 250 dollar deposit that is not refundable. You won't know that, however.
Got a vehicle, had awful gas mileage (still does way below sticker value) and they "forgot" to do the DEQ before I purchased it. Cool. Well, it also can't pass DEQ now.
There was cheap paint over the large dents/chips on the hood, massive gouges in the window trim that had electrical tape over it. I didn't notice this until after a few rains. The tires were fairly worn. Battery corroded. Evap cannister needed to be replaced. Several hoses had tape all over them for some reason. They did not inspect this vehicle at all.
After several weeks of them holding my DEQ paperwork essentially hostage and back and forth emails to no avail, I get a call from their customer advocate team who did help me. Only with evaporative stuff and battery terminal. Keep reading.
They literally said they would help me with all of this because the vehicle is showing bare metal now. And the fluids.
Now they have backtracked about everything else and don't even bother emailing me back or even offering something to help me out financially with having to get the paint fixed, replace the fluids, belt, filters etc that are completely worn or out of service.
It is clear their service team never bothered truly doing a 150 inspection by any stretch.
I have never been treated so unfairly in my life by a company/dealer.
If they can do this to a disabled veteran with a family then they can do this to anyone.
Yes, I got some help but it was not enough. The person who did help was helpful for a time and then completely shut me out entirely. Nobody responds to my emails and my phone is disconnected strangely before I can reach someone.
Avoid at all costs. If you have a problem you will likely never be helped. I eventually did after calling Kelly Blue Book, Better Business B, my local news agencies, Facebook (which is the part that worked), Yelp.
Pros: decent deal on vehicle and trade in. Very much by the numbers.
Cons: See above, poor customer service, a younger woman in the front desk was extremely rude that I didn't understand I had to wait for a phone call to get an approval etc.
Shift "fees" that just stack on
I never had the option to choose my own plates etc.
I hardly every complain about a business or etc but this was the worst and most stressful experience in my life. I would sincerely do your research on dealers. It's bad out there.
If they have a problem with me I have the diagnostic reports, pictures and proper paperwork to prove that I've had issues. Including the 50 day long email thread of getting help in the end. All I asked for was compensation for evap stuff and batter....fluids, filters and some body work. I only got a small amount of it.
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Avoid at all costs.
You will pay a "shift convenience fee" of upwards of 900+ dollars after you've already paid a 250 dollar deposit that is not refundable. You won't know that, however.
Got a vehicle, had awful gas mileage (still does way below sticker value) and they "forgot" to do the DEQ before I purchased it. Cool. Well, it also can't pass DEQ now.
There was cheap paint over the large dents/chips on the hood, massive gouges in the window trim that had electrical tape over it. I didn't notice this until after a few rains. The tires were fairly worn. Battery corroded. Evap cannister needed to be replaced. Several hoses had tape all over them for some reason. They did not inspect this vehicle at all.
After several weeks of them holding my DEQ paperwork essentially hostage and back and forth emails to no avail, I get a call from their customer advocate team who did help me. Only with evaporative stuff and battery terminal. Keep reading.
They literally said they would help me with all of this because the vehicle is showing bare metal now. And the fluids.
Now they have backtracked about everything else and don't even bother emailing me back or even offering something to help me out financially with having to get the paint fixed, replace the fluids, belt, filters etc that are completely worn or out of service.
It is clear their service team never bothered truly doing a 150 inspection by any stretch.
I have never been treated so unfairly in my life by a company/dealer.
If they can do this to a disabled veteran with a family then they can do this to anyone.
Yes, I got some help but it was not enough. The person who did help was helpful for a time and then completely shut me out entirely. Nobody responds to my emails and my phone is disconnected strangely before I can reach someone.
Avoid at all costs. If you have a problem you will likely never be helped. I eventually did after calling Kelly Blue Book, Better Business B, my local news agencies, Facebook (which is the part that worked), Yelp.
Pros: decent deal on vehicle and trade in. Very much by the numbers.
Cons: See above, poor customer service, a younger woman in the front desk was extremely rude that I didn't understand I had to wait for a phone call to get an approval etc.
Shift "fees" that just stack on
I never had the option to choose my own plates etc.
I hardly every complain about a business or etc but this was the worst and most stressful experience in my life. I would sincerely do your research on dealers. It's bad out there.
If they have a problem with me I have the diagnostic reports, pictures and proper paperwork to prove that I've had issues. Including the 50 day long email thread of getting help in the end. All I asked for was compensation for evap stuff and batter....fluids, filters and some body work. I only got a small amount of it.