On 7/23/2020, a family member and I went to Shepherd's to look at a used car posted online. It was/is a 2003 Buick Century Custom, with slightly less than 46,000 miles on it. The exterior was appealing, the engine quiet and good, interior was clean, etc. I was, however, concerned with the amount of rust apparent on the underside of it. The salesman told us that there had been no inspection by their repair department, but we could take it to be inspected and have it back the next day. We would, however, have to give a deposit to buy the vehicle, and buy it UNLESS our mechanic gave a written report recommending against it.
I have since been informed that this practice is illegal. I do not know if this is the case in all fifty states; but beware of entering such a contract. We were also told that we or our insurance would be responsible for the vehicle while it was in our possession. This too may not be standard practice: another dealer I spoke with would not allow a vehicle to leave the lot because their insurance had refused to cover it after an act of damaging vandalism and would only give it a salvage title. In other words, it would have been covered during an inspection by the seller's insurance.
During the inspection conducted by our mechanic, he found the vehicle "did not have one solid part underneath," and the engine mounts were completely rusted through and in danger of breaking at any time. His parting words, "Don't drive over any railroad tracks," on our way to return the car. He wrote a blistering report which we gave to the dealer to get our deposit back. They are now in full possession of the facts regarding this unsafe and unsound vehicle. As of today, 07/28/2020, they continue to list it on their website and CarGurus.com for $5900, with no mention of the damage. I am deeply concerned that buying this vehicle may cost an innocent person his or her life. Unfortunately, I cannot find a better place to report this.
I will never deal with Shepherd's, and I cannot recommend anyone else to do so.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I have since been informed that this practice is illegal. I do not know if this is the case in all fifty states; but beware of entering such a contract. We were also told that we or our insurance would be responsible for the vehicle while it was in our possession. This too may not be standard practice: another dealer I spoke with would not allow a vehicle to leave the lot because their insurance had refused to cover it after an act of damaging vandalism and would only give it a salvage title. In other words, it would have been covered during an inspection by the seller's insurance.
During the inspection conducted by our mechanic, he found the vehicle "did not have one solid part underneath," and the engine mounts were completely rusted through and in danger of breaking at any time. His parting words, "Don't drive over any railroad tracks," on our way to return the car. He wrote a blistering report which we gave to the dealer to get our deposit back. They are now in full possession of the facts regarding this unsafe and unsound vehicle. As of today, 07/28/2020, they continue to list it on their website and CarGurus.com for $5900, with no mention of the damage. I am deeply concerned that buying this vehicle may cost an innocent person his or her life. Unfortunately, I cannot find a better place to report this.
I will never deal with Shepherd's, and I cannot recommend anyone else to do so.