My brakes failed on the way to work on the east side and (living on the west side) was very concerned about the trip home. I looked Shaker Auto Hospital up and since they were only a mile from my job site I tried them.
The price was was fair (after checking other repair centers) and Mark took care of me same day even though they were booked. He realized the danger of trying to get the car home in that condition and made time for me.
It was a pleasant experience, they warranty their work, and I will take my car there in the future, dropping it off at their place before my job and picking up after work with an Uber ride.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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The price was was fair (after checking other repair centers) and Mark took care of me same day even though they were booked. He realized the danger of trying to get the car home in that condition and made time for me.
It was a pleasant experience, they warranty their work, and I will take my car there in the future, dropping it off at their place before my job and picking up after work with an Uber ride.
Best car service experience I''ve had in ages...