Can't Be Trusted – Stay Away From Serramonte Ford Dealership
Can't Be Trusted – Stay Away From Serramonte Ford Dealership
To Whom It May Concern,
I am filing a formal complaint regarding the negligent service, misdiagnosis, excessive delays, and poor communication I have experienced at Serramonte Ford (999 Serramonte Blvd, Colma, CA 94014) with my 2017 Ford Expedition (VIN: 1FMJK2AT5HEA59056).
1. Misdiagnosis & Excessive Delays
I brought my vehicle in on October 7, 2024, due to traction issues and grinding noises. Serramonte Ford diagnosed the transmission as the problem, charging me $6,696. Despite poor communication and months of delays, I paid over $17,000, including rental costs. When I picked up the vehicle on November 1, 2024, it had even worse issues than before.
2. Rear Differential & Additional Delays
After replacing the transmission, I was told the rear differential needed replacement. This misdiagnosis and delay raised serious concerns. I sourced the rear differential myself, which was installed after further delays.
3. AWD/4X4 System Failure
On December 27, 2024, after the repairs, I experienced loud noises, instability, and loss of traction when engaging the AWD/4X4 system. I contacted them again in January 2025 and was advised to bring the vehicle back for inspection. The issues are directly tied to their faulty repairs.
4. Denial & Safety Concerns
Despite the ongoing issues, Mr. Henry Bueno denied the problems and attempted to dismiss my concerns. My vehicle is unsafe to drive, and the poor repairs are putting me at risk.
Conclusion & Demands
This entire experience has been costly, unsafe, and unethical. I demand:
• A full re-evaluation of the AWD/4X4 system at no additional cost
• A formal acknowledgment of the misdiagnosis and delays
• Compensation for rental expenses and repairs
If this matter is not addressed immediately, I will escalate the complaint to Ford’s corporate division, the California Bureau of Automotive Repair (BAR), the Better Business Bureau (BBB), and seek legal action.
Sincerely,
Adam
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To Whom It May Concern,
I am filing a formal complaint regarding the negligent service, misdiagnosis, excessive delays, and poor communication I have experienced at Serramonte Ford (999 Serramonte Blvd, Colma, CA 94014) with my 2017 Ford Expedition (VIN: 1FMJK2AT5HEA59056).
1. Misdiagnosis & Excessive Delays
I brought my vehicle in on October 7, 2024, due to traction issues and grinding noises. Serramonte Ford diagnosed the transmission as the problem, charging me $6,696. Despite poor communication and months of delays, I paid over $17,000, including rental costs. When I picked up the vehicle on November 1, 2024, it had even worse issues than before.
2. Rear Differential & Additional Delays
After replacing the transmission, I was told the rear differential needed replacement. This misdiagnosis and delay raised serious concerns. I sourced the rear differential myself, which was installed after further delays.
3. AWD/4X4 System Failure
On December 27, 2024, after the repairs, I experienced loud noises, instability, and loss of traction when engaging the AWD/4X4 system. I contacted them again in January 2025 and was advised to bring the vehicle back for inspection. The issues are directly tied to their faulty repairs.
4. Denial & Safety Concerns
Despite the ongoing issues, Mr. Henry Bueno denied the problems and attempted to dismiss my concerns. My vehicle is unsafe to drive, and the poor repairs are putting me at risk.
Conclusion & Demands
This entire experience has been costly, unsafe, and unethical. I demand:
• A full re-evaluation of the AWD/4X4 system at no additional cost
• A formal acknowledgment of the misdiagnosis and delays
• Compensation for rental expenses and repairs
If this matter is not addressed immediately, I will escalate the complaint to Ford’s corporate division, the California Bureau of Automotive Repair (BAR), the Better Business Bureau (BBB), and seek legal action.
Sincerely,
Adam