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Serra Hyundai 39

Care 18

Oil Change 14

Purchase 13

Issue 13

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Lesley B.

Cropwell, AL

07/10/2024

Categoría: Service

I have purchased 3 vehicles from this dealership. Not follow up.

Every time I take one of the cars in for service, there is an issue after I leave the dealership which requires me to have to circle back. Today's issue, I had a flat tire and took my car to a local tire repair and the key for the wheel lock was not in the vehicle. Serra service department is the only people that have ever serviced this car, so they did not return it to the package. I called the service department at 8:17 am this morning and spoke to an advisor to explain my situation. She stated the manager was busy and requested my location and they would bring a key. I stated don't do that yet, maybe the tire place could get it removed without the key. The advisor was supposed to call me back in 20 mins to verify so I would not have to go back through the switchboard and be passed around, she never called back. I also requested a call from the Service Manager. so I could discuss this issue and all my previous issues, which have been many. It is now 4:06 and I have not received a call back. I tried to call again and was put on HOLD and no one ever answered. I have been pleasant and nice on all the other issues but today I really wanted to elevate my concerns to the manager about the service department

Maybe this review will get a response.

Serra Hyundai

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