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Serra Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(348 Reseñas)
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
5
Total de ReScores
2.6
Promedio de ReScores

Detalles del Negocio

Acerca de

At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(205) 856-9024

Horario del Negocio

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1201 Center Point Parkway Birmingham, AL 35215
Reseñas de Serra Hyundai's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(348 Reseñas)

DP
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Danny P.
Trafford, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2020
Awesome Service Department
I have been using this Service Department for years. Everyone there is very friendly and attentive. Ty in the Service Department is the best. He explains all the services being done and lets me know which other services I need. I appreciate his professional attitude and how he makes sure I know what is going on at all times with my Sonata. Thanks Ty!
Recomendado

JD
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J D.
Gardendale, AL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/24/2020
Dishonesty in advertising
Their website had a vehicle priced for one amount which I thought was a great price. However, when it was time to purchase, they added a fee (besides taxes and doc fees which are standard) in the amount of $1500.00. When I inquired what the fee was for, the salesman told me it is because they had to clean the car, and had previously installed new tires, etc. on the vehicle. I replied those types of cost should have been included in the advertised price to reflect how much the vehicle actually costs. They then attempted to show me another vehicle of the same model and year but with more mileage at a lower price. With this vehicle they didn't include the miscellaneous fee, however they increased the amount of the vehicle from what was advertised on their website by $1500 and then stated the website price was a mistake.
No Recomendado

BM
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Bobby M.
Bessemer, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and great people.
I took my vehicle in for its scheduled maintenance. They had me in and out in no time. Great service.
Recomendado
JOHN V M. de Serra Hyundai respondió el 10/18/2019 12:18 PM

Thank you for great rating and nice comments.  We consider it a privilege to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

KB
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Kathleen B.
Albertville, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome!
Great job!!!
Recomendado
JOHN V M. de Serra Hyundai respondió el 10/17/2019 10:34 AM

We appreciate the great rating and comments.  Thank you for giving Serra Hyundai the privilege of providing your automotive needs.  We are eager and look forward to doing so in  the future.

John Morris
Service Director

Cliente verificado
Bessemer, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer
They were so helpful and friendly. Everyone spoke even the people walking by i was very impressed
Recomendado
JOHN V M. de Serra Hyundai respondió el 10/16/2019 06:48 AM

We are so happy your service experience was pleasant.  We truly appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Director

RL
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Roger L.
Harpersville, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Awesome!
Great job; very little wait time.
Recomendado
JOHN V M. de Serra Hyundai respondió el 10/16/2019 06:23 AM

Thank you for the great rating and comments.  We appreciate the opportunity to provide your automotive service and look forward to doing so in the future.

John Morris
Service Director

LB
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Laconia B.
Shannon, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Professional and courteous
Recomendado
JOHN V M. de Serra Hyundai respondió el 10/09/2019 06:01 AM

Thank you for the great rating and comment.  We appreciate the opportunity to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

KW
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Keri W.
Birmingham, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Told the service manager my problem. He didn't think it could be fixed same day. However, because I was driving out of town, he called around to find the part needed & repaired the problem.
Recomendado
JOHN V M. de Serra Hyundai respondió el 09/27/2019 02:41 PM

Thank you so much for the great rating and comments.  We are here to assist you whenever needed and look forward to assisting you.

John Morris
Service Director

MJ
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Melvin J.
Fairfield, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ty
Great servjce....
Recomendado
JOHN V M. de Serra Hyundai respondió el 09/26/2019 10:04 AM

Thank you for the great rating and comment.  We appreciate the opportunity to provide service to your vehicle and look forward to doing so in the future.

John Morris
Service Director

LS
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Lenita S.
Birmingham, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mr. Tye, is always very helpful.
Mr. The, is always very helpful.
Recomendado
JOHN V M. de Serra Hyundai respondió el 09/20/2019 11:17 AM

Thank you for the great rating and the privilege of servicing your automobile.  We look forward to assisting you in the future.

John Morris
Service Director

BR
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Brittany R.
Moundville, AL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/14/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Never again
No communication at all. Service is horrible, no updates, attitudes when trying to find solutions for pick up
No Recomendado
JOHN V M. de Serra Hyundai respondió el 09/17/2019 05:20 AM

My sincerest apologies for the lack of cooperation on our part.  Unfortunately, I was not aware of your situation.  It is always our intent to work out some type of arrangements to accommodate our customers.  As I am not able to undo what has been done, please know we are taking action to make sure an incident like this doesn't occur in the future.  We always want to provide 5-Star service and hope you will give us an opportunity to do so in the future.

John Morris
Service Director

JS
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Josie S.
Trussville, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service experts!
Professional , friendly service.
Recomendado
JOHN V M. de Serra Hyundai respondió el 08/22/2019 06:17 AM

Thank you for choosing Serra Hyundai for your automotive service.  We consider it a privilege.  We appreciate the great rating and comment and are eager to assist you when needed in the future.

John Morris
Service Director

Cliente verificado
Odenville, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
The courtesy and helpfulness of both JC and Ty was excellent.
Recomendado
JOHN V M. de Serra Hyundai respondió el 08/20/2019 12:29 PM

Thank you for the great rating and comment.  We are proud to have JC and Ty as part of our Serra Hyundai team.  We appreciate your allowing us to provide your automotive services and look forward to doing so in the future.

John Morris
Service Director

DP
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Danny P.
Trafford, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Professional Service
Ty in the Service Department is always very nice and professional. He has answered many of my questions about the services I have had there. Also, when Ty recommends a service to me, he lets me know why the service is a good thing to do for my car.

Thanks Ty
Recomendado
JOHN V M. de Serra Hyundai respondió el 08/20/2019 08:43 AM

Thank you for giving us the opportunity to service your Hyundai.  We truly appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Director

LT
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Lisa T.
Bessemer, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The employees were very friendly
Great customer service
Recomendado
JOHN V M. de Serra Hyundai respondió el 08/20/2019 05:46 AM

Thank you for allowing us to service your Hyundai.  We consider it a privilege.  We appreciate the kind comments and great rating and are eager to assist you with your automotive needs in the future.

John Morris
Service Director
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.