While it was frustrating that the sales time took 3.5hrs vs. their promise of an hour and the sales guy kept making up answers to questions he didn't know answers to, the service department is where schomp really fails. (you know, the folks you have to deal with for the life of your car)
The car was delivered at night, with a trim defect, which they agreed to fix. However, during the fix, they scratched the brand new matte finish and somehow the dash. When called back to ask them to repair the paint scratch issue, suddenly all return service calls stopped. Now I need to go to other Hyundai dealerships for service as schomp cannot be trusted.
In addition to the larger concern above, they mis-mounted the license plate frame, threw boxes in back (vs. installing items paid for, causing interior plastic damage via rubbing), provided a broken detailing kit, and scuffed the door sill.
In short, they delivered a brand new car, damaged it, and then stopped returning my calls. Go with Hyundai, but avoid schomp.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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While it was frustrating that the sales time took 3.5hrs vs. their promise of an hour and the sales guy kept making up answers to questions he didn't know answers to, the service department is where schomp really fails. (you know, the folks you have to deal with for the life of your car)
The car was delivered at night, with a trim defect, which they agreed to fix. However, during the fix, they scratched the brand new matte finish and somehow the dash. When called back to ask them to repair the paint scratch issue, suddenly all return service calls stopped. Now I need to go to other Hyundai dealerships for service as schomp cannot be trusted.
In addition to the larger concern above, they mis-mounted the license plate frame, threw boxes in back (vs. installing items paid for, causing interior plastic damage via rubbing), provided a broken detailing kit, and scuffed the door sill.
In short, they delivered a brand new car, damaged it, and then stopped returning my calls. Go with Hyundai, but avoid schomp.