Safford Hyundai Of Springfield is your one stop dealership for all of your repair and service needs.Safford Hyundai Of Springfield is your one stop dealership for all of your repair and service needs.
As much as I love the people at the department, the opposite is with the collision department! It’s not the first time though! It seems like whoever working in the collision department, have no upper management overlook them and that’s why there is no curtesy and they do whatever they like.
I was at this specific dealership for my paint issue chipping off, someone from the collision department, African American lady, Keisha or Tenisha, not sure, she took all my info and took pictures of my car and told me she would send an email to me to go from there! It’s almost a week, no emails no calls! I called 5 times, nobody picks up the phone! I talked to a lady eventually and she took my number and email and said she would follow up with Keisha and get back to me. No calls nothing!
I wish management would take a look into this matter to see why their customer service is so poor!
I would have to drive all the way to the dealership to find out what the status is!
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I was at this specific dealership for my paint issue chipping off, someone from the collision department, African American lady, Keisha or Tenisha, not sure, she took all my info and took pictures of my car and told me she would send an email to me to go from there! It’s almost a week, no emails no calls! I called 5 times, nobody picks up the phone! I talked to a lady eventually and she took my number and email and said she would follow up with Keisha and get back to me. No calls nothing!
I wish management would take a look into this matter to see why their customer service is so poor!
I would have to drive all the way to the dealership to find out what the status is!