Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want. Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want.
I couldn't have imagined a worse experience.
I was interested in buying Huyndai Elantra. I went there to see the car. The woman named Racquel was my dealer. The car seemed to be ok. Before buying a car, I wanted to take it to a mechanic and have inspected. On Friday, I informed Racquel about my willingness to have the car inspected on Saturday. She agreed and I told her that I would come at 10am. She said 'ok'.
Next day at 10 am, Racquel was not there. I was calling her and she wasn't answering my phones. I was starting to be annoyed since my appointment with the mechanic was supposed to be at 10.30 and I just wanted to take the car from Racquel and bring it to the mechanic. Finally, Racquel arrived-late 35 minutes(!!!). I was already angry and asked her why she hadn't informed me that she was going to be late. Her answer was (I quote): "When you work every day from 8 to 11, you have the right to be late." Wow. What a rude attitude. And no, she didn't apologize.
Then, after looking at her computer, she said: 'The car was sold yesterday." I was SHOCKED. I just spoke to Racquel one day before and she didn't inform me about selling the car!! I came there on Saturday with my friend from San Diego who wanted to help me. We wasted 3 hours of our life. Racquel was extremely rude all the time. She didn't apologize and was treating us in a terrible way.
Avoid this place at all costs. Most importantly, avoid the woman named Racquel who knows NOTHING about how to approach a customer. Save your time and find another dealer.