They fixed my car and treated me right, despite a complicated repair.
It looked like a typical "fender bender" at first, but the underlying damage was more extensive. My car has several safety features. One of them has an expensive sensor that was damaged. Rudy Schmid's triage personnel inspected my car thoroughly and found all of the damage. They convinced the insurance company to cover all costs including a rental car. The complicated sensor even required an unplanned visit to the dealer for resetting. The owner kept me informed with progress, providing an understandable explanation for the delay and reasonable estimate of completion.
Not only did they fix my car properly, they treated me right during the entire process.
For example, they called for a rental car to pick me up when I dropped off my car, and called them again to extend the rental time without interruption when the repair took longer than planned...all at no cost to me. Rudy Schmid is a real Pro...and a real pleasure to deal with.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Not only did they fix my car properly, they treated me right during the entire process.
For example, they called for a rental car to pick me up when I dropped off my car, and called them again to extend the rental time without interruption when the repair took longer than planned...all at no cost to me. Rudy Schmid is a real Pro...and a real pleasure to deal with.