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Roy Hendrick's Muffler & Automotive

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,118 Reseñas)
94
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
94
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(804) 639-9711

Horario del Negocio

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Reseñas de Roy Hendrick's Muffler & Automotive's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,118 Reseñas)

AK
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ANGELA K.
Chesterfield, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2025
cliente verificadoCliente Verificado
10
Fast and Friendly Service
We took our car for its annual inspection and as always were treated quickly and friendly by the staff.

Cliente verificado
Dodge Pickup
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/08/2025
cliente verificadoCliente Verificado
8
Excellent
Quick and easy great customer care and affordable. Nice people.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/09/2025 09:38 AM

We’re glad to hear you found us quick and easy! 🚗💨 Our team takes pride in providing great customer care—it's like our secret sauce! We appreciate your words about our affordability and nice folks; we think they’re the ones who keep our engines running smoothly. If there's anything else we can do to earn that extra star next time, let us know! 😊


BO
Brian O.
Moseley, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2025
cliente verificadoCliente Verificado
Categoría: Service
Brian said the person he talked to gave great service. They were pretty quick at diagnosing and didn't say there was a problem with things that weren't there.
Recomendado
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/09/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like our team hit the nail on the head—quick diagnosis and a focus on what really matters! 🎯 We believe in keeping things honest and straightforward, just like your car needs to be (minus the drama). If you ever have more questions or car conundrums, you know where to find us! 🚗✨


DS
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don s.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2025
10
good service
Good service,Informed mechanics.very helpful with working with you, Gets the job done in a timely manner.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/07/2025 09:37 AM

We're glad to hear you had a great experience! 🚗 Our team believes that good service isn’t just about getting the job done—it's also about having a few laughs along the way. Your compliments about our mechanics being helpful and informed definitely made our day brighter! 🌟 If your car ever needs another tune-up or just wants to chat about its feelings, you know where to find us!


CK
Christene K.
Moseley, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2025
cliente verificadoCliente Verificado
Categoría: Service
Christene said she loves them and recommends them all the time.
Recomendado
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/08/2025 09:36 AM

It sounds like you've found your automotive home away from home! 🚗✨ We appreciate your enthusiastic recommendations—it's like having a fan club! Rest assured, we'll keep delivering the quality service that keeps you coming back. Here’s to more smooth drives and great experiences ahead!


MP
Michelle P.
Chesterfield, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2025
cliente verificadoCliente Verificado
Categoría: Service
Michelle said they have very good customer service and they are timely.
Recomendado
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/04/2025 09:39 AM

We're glad to hear that our customer service hit the mark! 🚗💨 Timeliness is key—we know how precious your time is. If we can keep your car running smoothly and you smiling, we've done our job right. Thanks for taking the time to share your experience! 😊


JH
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Jeff H.
Midlothian, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2025
10
Excellent Service as always
I have been coming here for several years now and always get great service. Work is quality and everyone is friendly. Appointments are easy to make and get. The waiting area is clean and comfortable.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/02/2025 09:39 AM

We appreciate you taking the time to share your experience! 😊 It’s always wonderful to hear from our long-time customers. We strive to keep our service top-notch and our waiting area comfy enough that you might just want to put your feet up for a nap! 😴 We're glad to know you’ve always felt welcome here. Thanks for being part of the Roy Hendrick family!


Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2025
cliente verificadoCliente Verificado
10
Quick service, Honest prices
My car broke down and needed a new starter. Roy’s was able to get me in the next day and finished the day I dropped it off even though they were short staffed. They gave me honest prices for what I needed and I really appreciate their hard work. I trust them to do a good job and not rip me off. Thanks!
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/02/2025 09:39 AM

We're glad to hear that we were able to get your car back on the road quickly, even with a bit of a staffing pinch! 🚗 It's always our aim to provide honest assessments and fair pricing—because nobody likes a surprise bill on top of unexpected car troubles! We're grateful for your trust in us and promise to keep working hard to earn it. Wishing you many smooth rides ahead! 🌟


MO
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Melanie O.
Powhatan, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2025
cliente verificadoCliente Verificado
10
Exhaust work
Everyone here was super nice! They let my daughter go back and look under my car, which she found to be super cool. They were also quick with the job. I got my muffler taken off and my car straight piped. I was in and out in an hour and a half. Thank you guys so much!!!
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/02/2025 09:39 AM

We're glad to hear your daughter found her new "under-the-car" adventure so exciting! 🚗🕵️‍♀️ It's great to know that you were in and out in a jiffy with your muffler makeover. We're always here to ensure smooth rides and happy vibes! If you have any more car tales to share, we’d love to hear them. Enjoy the sweet sound of that straight pipe! 🎶


OF
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Ok F.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2025
10
Erroneous post- Correction
My last review was erroneously posted here. My apologies

That review was meant for Roy Hendrick's Auto store located at 6309 Horsepen Road, Henrico VA 23226.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/02/2025 09:39 AM

No worries at all! Mistakes happen, just like when you accidentally put salt instead of sugar in a recipe – though thankfully, this mix-up is far less messy. If you've got further thoughts or experiences to share about your automotive adventures, we're all ears! 🚗✨


OF
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Ok F.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2025
10
Excellent Service
Honesty is the best policy.
You know I can't say what business model is being used at Roy Hendricks auto shop but I can testify that the model most likely incorporates keeping things pretty honest.

Hear one technician to the boss on March 18th at about 7.15am. I'd visited to get my car inspected..... paraphrasing now...

"Can we call the owner of this car and tell him there's no need to change the oil? The car has really not been driven that much since the last oil change"

That's when you get goose bumps!

That's when you know some folks still do their jobs with an inherent comprehension that maybe some of their clients have memory lapses, or conditions that make

them prone to forgetting, and thus its no time to take advantage.

That's been my experience at this workshop. They just call it as it is. They stay away from work that is beyond their expertise but will tackle work within their scope to the best of the abilities.

Punctual.
Professional.
Honest.
Straight shooters.
Fair pricing

These virtues are more than I can ask for.
I have been taking all my vehicles to this shop for years now and I think I've taken their exceptional service for granted.

A little review here is one step to express

my very profound gratitude to the absolutely exceptional service I have enjoyed over the years.

Keep it going folks...
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/02/2025 09:39 AM

It sounds like you’ve struck automotive gold with us! 🏆 We’re delighted to hear that our crew has been keeping things honest and straightforward. It’s great to know that our technicians are looking out for you, even when your car might not need an oil change—consider it a little automotive TLC! Your recognition of our punctuality, professionalism, and fair pricing really makes our day. We’re all about doing our best and sticking to what we know, while making sure we give our customers the care they deserve. Here’s to many more years of keeping those wheels turning! 🚗💨


MR
MIKEY / JO R.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2025
cliente verificadoCliente Verificado
10
Oil Change… speedy service
Excellent service, as always.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 04/01/2025 09:36 AM

We're glad to hear that you had an excellent experience with us! 🌟 Great service is our jam, and we’re just here trying to keep your wheels turning smoothly. If your car ever feels like having an encore, you know where to find us! 🚗✨


CM
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Charles M.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2025
10
The staff passed inspection just like our car.
Under a very high number of customers, they were able to accommodate our need for an inspection very well, and let us know as soon as possible when it was finished.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 03/29/2025 09:40 AM

We're glad to hear that we could fit you in, even with our bustling customer lineup! 🎉 It's always a balancing act, but our team is dedicated to keeping everyone moving smoothly. Thanks for noticing our efforts! 🚗💨 We appreciate your patience and trust in us for your inspection needs.


LB
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2025
cliente verificadoCliente Verificado
10
Very nice and professional people
Never used a shop like this one. Polite people, professional and fast .
I hope I will never use the mechanical shop for mechanical issues…. I hope i will use it for happy maintenance….
I will definitely recommend this shop in Chesterfield, VA….
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 03/29/2025 09:40 AM

It sounds like you had quite the experience with us! 😊 We’re glad to be the shop you hope to visit for happy maintenance rather than emergency repairs. We’ll keep doing our best to ensure every visit feels like a walk in the park—at least, on a nice day! 🌞 Appreciate the recommendation; we promise to keep the politeness and professionalism cranked up to 11!


JW
john w.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2025
cliente verificadoCliente Verificado
10
F150 Flex Pipe issue
Went into schedule service and was amazed to find out they could take the truck right away. My truck had failed inspection due to a faulty flex pipe and they were able to tackle the issue right away.
JASON H., President de Roy Hendrick's Muffler & Automotive respondió el 03/29/2025 09:40 AM

We're glad to hear your experience with us was smooth sailing! 🚛✨ It’s always our goal to make things as quick and efficient as possible, especially when it comes to keeping your truck in tip-top shape. Nothing like a faulty flex pipe to throw a wrench in your day, but we’re happy to have tackled that issue promptly. If your truck needs any more TLC, we’re just a pit stop away!

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