Cliente VerificadoHello Whitney,
Thank you for the feedback and details of what transpired when returning the next day to cancel your extended warranty. We are glad to hear that Steve Entrott was able to make things right for you. That situation is not representative of how we prefer to do business and that has been clarified with the finance insurance manager involved.
Thank you for the recognition of James Morin as your salesperson. Feel free to call James at your convenience to set up a time for him to thoroughly go over all of the safety features with the two of you and to answer any other questions and / or concerns that you may have. We are at your disposal in the event James becomes unavailable.
As far as the inventory levels go, the chip shortage is ongoing and it looks like inventory levels will remain low through the late summer to early fall. It's been a tough couple of years and unfortunately, its not quite over yet.
We appreciate your business and the five star rating. Stay safe, stay well, and enjoy your new 2022 Hyundai Palisade.
Dean Swindler
Digital Marketing Manager
Rowe Hyundai
How things were explained during the finance portion though was inadequate. The staff member was rude to my husband and myself when confronted about what he DIDN'T tell us about canceling an extended warranty (which was the next day). Was told there was nothing he could do to change it, but yet the manager Steve was able to correct it.