Reseñas de Departamento de servicio's

4.7

(2,433 Reseñas)

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William A.

Leominster, MA

04/27/2022

Categoría: Service

New management has real teething problems

When changing snow tires to summer tires on the Sonata Hybrid I bought new from the dealership...as well as the snow tires...it was found one of my summer tires had an unrepairable nail hole in its sidewall...they didn't see this in December when they mounted the snow tires on? In any event, ordered two new tires (for rear axle). Waited an hour on 4/26 for installation and then told tires were not in stock. Called today, tires are in, but young lady now in charge of appointments (don't try to use the web site's system!) says I cannot come in until May 5. !!!!

You know, they may have had some troubles when Dino was the owner, but through 9 vehicles (6 new, 2 leased, 1 used) there has never been a problem we didn't work out, and I always returned for all my service work. I like to think that my family and I have been good customers. I am now embarrassed that I have recommended friends to purchase vehicles here. Clearly "Mr. McGovern," if there really is one, does not care. He had best get his new management squared away or this once excellent dealership that Dino worked so hard to build is going right down the toilet.

Alex S.

2017 Hyundai Tucson

03/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service

I got an oil change here as a walk in, the process was quick and went smoothly. great customer service- would recommend

Louis G.

Leominster, MA

2008 Hyundai Entourage

03/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Brake Service not properly done

Terrible Service, have complained to California, may take to small claims court

Loraine K.

Gardner, MA

2013 Hyundai Sonata

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

appointment scheduled promptly, problem eluded the mechanic team

I still have the problem I had when I took the car to the dealership for diagnosis and repair. The representative was annoyingly unconcerned that the mechanics couldn't find the problem

Cliente verificado

Clinton, MA

2013 Hyundai Tucson

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Trying to make an appointment difficult

Trying to make an appointment for my car was extremely difficult. No one answered the phone in service. I would have to call back and explain why I was calling again. Left my name and number for a call back. No one called back. I was told I could go to another dealership. This was closest to my home. After 4 days and numerous calls I finally got an appointment. A month out from when I was hoping to get it. Rte 2 Hyundai has gone down hill. I used to brag about them. Now it is different

Maria A.

Marlborough, MA

2017 Hyundai Tucson

03/13/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

because I liked a lot of the service and professionalism of the people who work there

Patricia C.

Maurertown, VA

2019 Hyundai Kona

03/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick assistance while on travel

I was visiting from Virginia when my check engine light came on. I received excellent
Support and service Monday morning. The team worked with my time constraints and completed the necessary repairs. Outstanding service! Thank you.

Steven P.

Marlborough, MA

2017 Hyundai Sonata

03/06/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

No management available?

After 5 years of 5 Star Service, I had to accept service far below my expectations. The service advisor acted like a bully. Trying to tell the customer how right he was (NOT)!

Sarah T.

Clinton, MA

03/03/2022

Categoría: Service

Absolute Scam Artists

Route 2 Hyundai is absolutely terrible to their loyal customers and they refuse to take responsibility for the way they treat people, and worse, the poor excuse for "service" they provide. We have brought our vehicle to them multiple times in the past year for the same issue, the engine, which they replaced twice with a "low-mileage" used engine, which then died again (while still under warranty). They are refusing to take responsibility and haven't looked at the vehicle in the month and a half they've had it. They are rude and passive. The last time this happened, they held onto our vehicle for six months. They helped us out with a rental after maybe five of those months? When we call to follow up, they haven't even taken a peek at it! And when we don't like that, it's "not their problem." The service manager actually said this to my partner... how rude can you be? We have had nothing but issues since buying our (2016) Tucson in 2020. They don't do what they say they are going to do. That's if you can even get them to say they'll do anything at all. Avoid this place like the plague. I'd rate them 0/10 stars if I could. :)

William A.

Leominster, MA

2020 Hyundai Santa Fe

03/03/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Periodic Serivce

Quick and easy, finished by time I got back from Dunkin' Donuts!

Kevin M.

Hubbardston, MA

2020 Hyundai Sonata

02/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Kevin

The employee are very friendly

Rajesh K.

Leominster, MA

2016 Hyundai Sonata Hybrid

02/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very bad experience

I did bring the car as a tow. After 9 days they informed the needed diagnosis but I have to pay from pocket. my Car was in 2016 and only 43k on that. Still under warranty. I have to tell them yes ? please do that. I need a car very badly but also rent a car all most 1 month from my pocket. Also paid $725 in the bill from the dealer.

Cliente verificado

Lowell, MA

2021 Hyundai Elantra

02/26/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Confusing information

I was told two different things about my service package. Either I was told wrong information at point of sale, or they don’t have my information in the system. I’m still giving a positive overall rating, as most of my experiences here have been good, and I’m giving the benefit of the doubt while I dig in to what is going on with my service.

Michael H.

Worcester, MA

2011 Hyundai Santa Fe

02/16/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

best dealership around

the service manager is top notch

Haley D.

Fitchburg, MA

2022 Hyundai Elantra Hev

02/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Damaged my vehicle

Vehicle was brand new, few months old. Brought it here for it's very first service and it came back with two doors damaged with many scratches and paint chips from being hit with something. Dealer blamed me for doing it, yet it was 100% fine before dropping it off and 100% not fine when I picked it up. Horrid guy that we spoke with. Going through corporate to rectify the situation

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