Reseñas de Departamento de servicio's

4.6

(6,345 Reseñas)

Escribir una Reseña

Reseñas que incluyen

Reseñas Recientes

L. T.

Rockdale, TX

12/05/2024

Categoría: Service

Wait time to schedule appt.

Called to say no heat blowing in car can i have someone check out what is going on. Person on other end confirmed still under warranty said the first available appointment is March 2025; it's Dec 2024, I have to wait 3 months to run a diagnostic to see what the problem is. She continues to say I could call around
if I wanted another dealership to get me in sooner. This is ridiculous how can this be acceptable business practices. Girl ended the call literally said sorry have a nice day. I dont even know if I have pay for anything with the warranty she could tell me that either.

Jarod P.

Cedar Park, TX

10/27/2024

Categoría: Service

Hyundai has terrible quality and reliability

Hyundai reliability is terrible, quality is terrible. Avoid this manufacturer. My family has had to replace the engine on all 3 of our Hyundai's. On the 3rd one the new engine only lasted 30K miles. When I took it to the dealer they declined to cover the problem saying the car was out of warranty even thought he engine only had 30K miles on it which they know because they approved the work the previous time.

This dealership is also terrible. No personal service quality of any kind. They treat you like a number and have no idea who you are no matter how many times you talk to them.

Douglas B.

Georgetown, TX

09/20/2024

Categoría: Service

Wonderful place to do business.

I've purchased numerous cars from Round Rock Hyundai and used their service department for all of them. Every single time it is a pleasant experience. Yes at times I have to wait for an appointment, but if I schedule ahead of time by planning when I'll need service, it all works out. This is a beautiful, remodeled facility that caters to their customers. The staff has always been very cordial and helpful. I've dealt with a few different sales people that are always pleasant. I highly recommend this dealership.

William B.

Round Rock, TX

09/14/2024

Categoría: Service

Service Nightmare

Dear Hyundai Customer Service,

I am writing to express my frustration and disappointment with the service I received at Round Rock Hyundai. As a loyal Hyundai customer who has purchased three Palisades, I was shocked by the pitiful service and lack of professionalism displayed by this dealership.

On September 9th, I dropped off my brand-new Palisade at 7 AM for an appointment scheduled over a month in advance to address a noise issue in the cabin. I was told by Joe that the vehicle would be ready by September 11th, and that there were no loaner cars available, which was inconvenient but understandable. However, what followed was unacceptable.

There were no updates from the service department at all. When I reached out on September 11th, I learned that they had not even looked at the vehicle. This was confirmed by the tracker I have on the car, which indicated it hadn’t been moved for two full days. Despite leaving texts and voicemails, we received no response until 45 minutes before closing, when I received a text stating the car was not done. I then called to understand why no one had looked at my car for two days, only to receive weak excuses before Joe hung up on me.

I called back and asked for a manager, who also provided dismissive excuses. She explained that since Round Rock Hyundai is independently owned, they operate by their own policies, including not having to provide loaner cars and that a scheduled appointment is essentially just a “suggested” time. This is completely absurd—why should customers wait over a month for a service appointment if it holds no value?

This level of service is, without question, the worst I have ever experienced. A minor issue like a cabin rattle does not justify keeping a customer’s vehicle untouched for two days after scheduling an appointment so far in advance. This ordeal has made me reconsider whether I want to continue owning Hyundai vehicles at all, despite my prior positive experiences with the brand.

I am deeply disappointed and frustrated, especially considering that I drove over 60 miles to purchase this vehicle because the pricing at Round Rock Hyundai was $7,000 more than other dealers. My daughter, who recently purchased a 2024 Santa Fe from Round Rock Hyundai, similarly paid $5,000 more just to avoid a longer trip. It is evident that this dealership is overcharging customers and delivering extremely poor service, tarnishing Hyundai’s reputation in the process.

I hope you will take this matter seriously and address the lack of service standards at Round Rock Hyundai. I would appreciate a response outlining what actions Hyundai will take to ensure that future customers are not subjected to this type of experience.

James B.

Leander, TX

03/22/2024

Categoría: Service

Great dealership.

Great service after the sale, I bring in my three Hyundai for service

Joy R.

Waco, TX

11/19/2023

Categoría: Service

Run away!!

DON’T SHOP, BUY, or EVEN PULL INTO THE LOT!! I have been having with the car a bought at the very end of January 2023. (I bought a 2018 Audi Q7.) I hated the sales process and the salesmen left a horrible taste in my mouth which just ruins the car buying experience for me.

I asked him for information before the sale and was not given the information I requested and I felt very misled with the information I got; plus I still need answers that I don’t have and the saleman has made no effort to answer. I reached out to the service department, got one call that I wasn’t able to take and I have called back a few times but no response or return call.

I set up an appt to see the car I was interested in for the next morning as I was on a time crunch to buy a car with only a few weeks left before I had my 3rd baby. So I had the day off and so did my husband so we decided to drive from Waco and set it up for 10:30am. I was not planning to buy that day or drive it home (because I hadn’t cleaned my car out and I had brought 3 extra car seats with us to make sure they fit in the new car without having to uninstall the ones they were in.) We also had a double stroller in there for our two kids to come with us and be contained. Needless to say I was wanting to see the car, decide if I wanted to buy it and then come back the next day or a day after to swap cars and sign papers.

I realized that we would be 20-30 min behind our 10:30 appt so I let Phil know before 10am that we would be 20-30 min late. Upon arrival I said hi and apologized for running behind, to which he confirmed rudely that I was in fact late just like the guy from San Antonio that was before me and didn’t show up. (Hell of a greeting, right off the bat; I should have left. I knew it wasn’t going to go well.)

We go in to talk numbers and I told him I had to leave by 12:30pm because I had 2 Dr appts every week and couldn’t miss it. He rolled his eyes and told me that wouldn’t be possible (which again, should have been a red flag!) I had asked him the night before for the Carfax report and the FULL Used Car Inspection Report. He gave me the Carfax report and what looked like servicing paperwork. It said that the oil was changed and tires were good. That’s all. Nothing else. The car wasn’t even clean when I got it. There was a tomato under the back seat.

We ended up getting the numbers where they worked for what I asked (honestly wasn’t in the mood to do the whole sale that day but did it because we already missed my dr appt leave time and I was not feeling 100%. At that point we signed papers to purchase the car and Phil gave me two black trash bags to empty my car out while he stood in front of the car with arms crossed watching us. It was very off-putting. He also gave me one key fob which was never mentioned that there was only one; as they are not cheap and it would have made a big difference on the downpayment I made after not wanting to make one. I would have budgeted for another fob if I had known. I have 3 kids under 4 and I need to have a spare fob for emergencies so this was horrible news after the fact. We ended up leaving the dealership starving and tired after being there til about 3pm with only a cup of coffee. At this point I felt sick and didn’t know if it was the hunger or the buying experience that left me with a sour taste.

Upon getting home I realized that the brakes were squeaking everytime I backed out. I asked the saleman before and he said “they might be wet” but he didn’t know. I then noticed that my car said I didn’t need an oil change for 313 days when I was adjusting settings on the car after reading the manual. A few days later I got a Carfax notification that I needed an oil change in a week or two?! I emailed Phil to ask about the oil change. I just wanted to find out when I needed to change the oil. I wasn’t even asking for any thing but a simple answer to the oil change question; I also asked again about squeaky brakes and if he was able to contact the previous owners about the other key fob yet. He said he didn’t know about the oil change (which I assume would have been simple to ask the service department but that was too much effort for him I guess.) He said that the brakes were squeaky because it’s an Audi and foreign cars have squeaky brakes (which is a bullshit answer because I’ve got about 20 of them in my neighborhood and mine is the only one squeaking.) As far as the key fob, basically said no that he hadn’t gotten the other one and not much hope. He could have asked the service department about the oil change; but he didn’t. The brakes should have been on the Used Car Inspection Report; but nothing on the printout he provided. He could have quoted me a price for a new fob; but he didn’t. He made his commission and then his service ended.

About a month later when it was really getting hot in central Texas. I have 3 kids in my car and no working AC. Which I guarantee you would have and should have been on the inspection report and was not. I also know that when Phil went to my car to get the VIN he came back and confirmed I had no check engine lights on, my AC and heater were working fully and seat heaters worked. So you can’t tell me that you didn’t know the AC on this car I just bought didn’t work. Not to mention my check engine light has come on several times since I bought it, many before I even made the first payment.

The customer service or lack there of was non-existent. I’m shocked at the unprofessionalism of the salesman and honestly regret buying this car because of the lies and problems in less than a month! I got an automated email from the Preowned Sales Manager to which I replied that I didn’t like my experience there at all but that the service manager had called me and I was going to give him a call back. I then got an email from Phil the salesman thanking me for contacting his manager (which I didn’t, I simply responded to the email I got from him.) As a business owner, this is the most passive aggressive bullshit that should never been in the service or sales industry. That was completely unprofessional.
———————-
About a month later I finally heard back from someone other than passive aggressive salesman Phil and spoke to Chase the Used Car Sales Manager who told me to bring the car in and he would have it looked at and get me all the answers I need. I felt better as I just wanted a working car which is what I was sold.
I took it in and he gave me a loaner to use for the day. I ran to Costco to kill time while they looked into things and then got a call back after maybe an hour or two. They said the brakes were measuring different on the two sides and while it wasn’t concerning they would be willing to replace them so they wouldn’t squeak for me. They also didn’t know what the problem with the AC was but they said it could have been part of a recall. He said they would order the parts and they would be in the next day so I should just keep the car until they were done. I went back to get a few things I needed from my car before heading back to Waco. (I called Audi on the way home and gave them my VIN and they confirmed I’m about 2 minutes that my car was not included in the recall I was told about.)

I got a call a few days later that parts wouldn’t be in for several more days, but it was no worry because they would take care of it and I could keep the loaner for the time being. (Mind you the loaner is much smaller than my car and didn’t work well for my family and what we had to carry around daily.) I made it work though. Chase called a few days later and told me it was done and I could come get it tomorrow morning. I asked if the AC was fixed too and he said yes because the day before they had gotten it to blow “colder”. The next day I was on a time crunch as I had to work and couldn’t take the whole day off again so I confirmed with Chase it was ready for me to pick up by 9am and no later. He said yes. I asked if the AC was fixed and he said “it’s blowing cold now”… to which I replied “it’s blowing colder than it was…. Or cold like it’s supposed to??” He replied and said he would double check. He got back to me shortly before I had left to head there and told me they got an appt at Audi to take it in for them to look at it but it wouldn’t be until after Easter. This was a few WEEKS away; but if it was going to be fixed it was worth the wait.

While I had the loaner I didn’t want to be driving for liability reasons, I got in a fender bender and damaged the front bumper and the plastic headlight on one side. Nothing horrible, totally minor but it happened and not ideal obviously. I know they have insurance and I had proof of insurance to borrow it so I assumed it would be split 50/50 since it’s their vehicle and I didn’t want to be in it to begin with. Plus I really felt like they were making no effort to get my car back to me. Well that’s not how it went.

So while I informed them of this and felt horrible, I really just wanted to get back into my car and not have anything to do with them. I waited patiently for maybe 2 weeks AFTER Easter hoping for an update and Chase kept telling me that Audi hadn’t updated him on the issue…. Fast forward to May and I’m still waiting for an update. Chase told me to call Audi and gave me the service technicians name to ask for the update and maybe I would have better luck getting an update. I called daily for 3 days and asked for the guy and everyday he wasn’t in. I finally explained to the lady on the phone that I was calling for an update and Chase from Hyundai brought it in. She looked up my VIN and said they didn’t have it. I then called Chase to ask what the hell was going on? Then, the nice lady from Audi calls back to inform me that they never brought it in and it was still sitting at Hyundai since MARCH! It was sitting in the parking lot, unseen, untouched, and had my stuff I needed to get out of it when I went to swap the damaged loaner for another loaner (which was really stupid, just let me keep this one rather than give me another one?!) At this point I was beyond pissed and I had made 3 car payments for a car not in my possession. This was unacceptable as they had it longer than I ever did at this point.

Finally at the end of May I was told I could come and get the car it was fixed by Audi and brakes changed and it was ready for me. I went down there with my new baby because I had to bring her and when I got there to pick up the car, the main Manager came out and told me that he needed a claim number for the accident from my insurance before I could leave with my car. I was basically not going to get my car back unless I called them while he was standing there watching me. That’s wasn’t going to happen. I did plan to call after I got my car back on the drive home to make the claim anyways. But wouldn’t your know, I get into my car, turn it on, and the check engine light was on. What the actual hell?! They pulled it into the service department and stalled for over an hour while I got them their damn claim number so I wasn’t hostage and could get the hell out of there. They had me take it straight to Audi where my baby and I sat until about 4pm while they replaced the oil cap. I finally left and went to Costco on my way home only to get a call from Chase that my cat was no longer under their care and I would have yo pay for the $359 gas cap (that was was never told price of, asked if I wanted it, or told anything.) The balls they had to ask me to pay for that after being there again for another full 9-5pm day because of them. Nope. This was a train wreck from the first pull into their lot!

My insurance paid out almost $6,000 for a Hyundai bumper and headlight housing. It was completely BS and I highly recommend that you don’t ever pull into this dealership or consider talking to Phil; ever.

While Chase dropped the ball several times he was the only one who seemed to kinda give a shit; or at least was nice and trying to get me outta their way politely. I don’t blame him for the mess because that dealership was such a dumpster fire but he was their only Hail Mary and saving grace. He eventually got it done… eventually.

Long story short, I’ve been looking since I got this car back for another car. I can’t deal with the bad juju that comes with it or the memory of this horrible dealership.

Paul P.

Georgetown, TX

07/13/2023

Categoría: Service

You will never be able to service

Try calling to make an appointment, you will be told you can come in 2-3 months. That should be enough to buy something else. I've bought cars for over 50 years. There are not enough dealerships to handle the customers. I begged To be seen in July because a/c was malfunctioning. 104 inside car after a/c on for 20 minutes. I was told I could bring car in and leave it for 15 days. If it broke down I would SOL.

Cari C.

Cedar Park, TX

06/16/2023

Categoría: Service

Disappeared with the ethics here

I purchased a car for my 18 year old son at Round Rock Hyundai for 16,000. I was looking for a safe and reliable car that he could drive. This car broke down on the 183 highway only six months after purchasing it after guaranteeing me that the car was fully inspected and safe. I spent over two thousand dollars in repairs on this car. In May the car broke down another time putting my sons life at risk again on the highway. I had the car towed to Round Rock Hyundai and again explained how this car is causing me financial and emotional stress. Additionally, my son is unable to get to school and work safely due to he issues this car has. I was told that Round Rock Hyundai, specifically Chase the used car manager, would buy it back for $8,500 (May 12th) if I got the catalytic converter replaced. Knowing I owed $10,00 on this car at the time, I was willing to take the hit to get rid of this terrible car. Sadly when I came back after getting the car fixed (one month later) the used car manager, Chase Abrego, quoted me $7,000. They showed me the blue sheet from May 12th with the original offer and said that the car needs more work and the price was changed. We didn't even drive this car except to get it fixed and back to Hyundai. This company lied to me to get me to go get the car fixed and then offered $1,500 less. After reading the latest google reviews, it appears that this behavior is common for this company.

Walton B.

Austin, TX

01/26/2023

Categoría: Service

100% unreliable.

100% unreliable. They treat you like your they don't need your business. Take your car there if you want to have worse service experience possible.

Thomas B.

Austin, TX

11/27/2022

Categoría: Service

Warning Hyundai has a serious problem

Warning Hyundai has a very serious problem. They can not keep up with warranty repair demand. Repairs are over 2 months out. They will lie and say they will reimburse your rental. Not true. Only partially. I am $1300 out of pocket for a warranty clutch repair. Service Manager is slow and will only communicate via text messages. They returned my Kona smelling of cigarettes and used dirty toothpicks in the cup holders. Unprofessional. Do not use this dealer and never buy a Hyundai. I have messaged the VP Mike Williams and he will not return my calls or replay.

Natalie C.

Pflugerville, TX

07/05/2022

Categoría: Service

Maintenance/service

Called to schedule a diagnosis. Lady on phone said to bring the car in before 9am and it would be diagnosed same day. 3 weeks later, they did a software update only. Check engine light went off. Picked up car after 4 weeks and drive for 5 days and check engine light back on. Edwin Servi advisor and Travis Hill service manager will not return phone calls so that I can take it back in. Supposedly they are not short staffed but it takes 4 weeks to get a car serviced. Don't do business with this service department.

Mark S.

Georgetown, TX

05/24/2022

Categoría: Service

Service

Called Hyundai Round Rock TX for service on June 23rd. 2020 Elantra having transmission issues. Next available appointment for diagnostics sometime in November. What a joke! Take your vehicle elsewhere and show them what it's like to treat customers this way

Irma R.

Georgetown, TX

2021 Hyundai Tucson

04/07/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great experience

The staff was so helpful and friendly. They made sure my car was taken care of and they even washed my car.

Cesar G.

Round Rock, TX

2011 Hyundai Sonata