While my car was into Ron's Garage they broke one of the lug studs. When Todd (their main front desk guy) told me this I couldn't believe it. He checked their records, and said that this has only happened to my car once before. I checked my own records, and this is the FIFTH time they've broken a lug stud on one of my vehicles. I've heard so many excuses from their shop as to why too - everything from blaming the last shop to work on it (which sometimes was them!), to blaming Subaru or Toyota for having bad studs, to "it just happens". All of this is utter BS. To add insult to injury, they want to charge me $219 to fix a problem that they created. Seriously?
My vehicles have been professionally serviced for nearly 30 years. No other shop has EVER broken a lug stud on any of my vehicles. Not once. When I moved to Ann Arbor Ron's Garage was nearby, so I gave them a shot, and they broke a lug stud on my very first visit for a simple oil change and tire rotation. I should have realized then they were either incompetent or up to something shady. Since moving away from Ann Arbor none of the other shops I've been using has ever broken a lug stud. Not once.
The logic is really quite simple. Either their technicians don't know what they're doing, or they're doing this on purpose to scam people, or they simply don't care what they do to people's cars. As long as they can charge them over-the-top prices, who cares? Whatever the case, there is no excusing their actions and their attitude.
They broke my car, they won't take any ownership of it, and they want to charge me to fix it. No. They broke more than a lug stud - they broke trust. They will never see any of my vehicles ever again, and I recommend you stay away too.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
My vehicles have been professionally serviced for nearly 30 years. No other shop has EVER broken a lug stud on any of my vehicles. Not once. When I moved to Ann Arbor Ron's Garage was nearby, so I gave them a shot, and they broke a lug stud on my very first visit for a simple oil change and tire rotation. I should have realized then they were either incompetent or up to something shady. Since moving away from Ann Arbor none of the other shops I've been using has ever broken a lug stud. Not once.
The logic is really quite simple. Either their technicians don't know what they're doing, or they're doing this on purpose to scam people, or they simply don't care what they do to people's cars. As long as they can charge them over-the-top prices, who cares? Whatever the case, there is no excusing their actions and their attitude.
They broke my car, they won't take any ownership of it, and they want to charge me to fix it. No. They broke more than a lug stud - they broke trust. They will never see any of my vehicles ever again, and I recommend you stay away too.