As part of my original tire purchase @ Roland, I am entitled to free tire rotations (to extend the life of the tires). As usual, I showed up without an appointment; however, they ALWAYS are able to work the rotation into their normal business activities within a reasonable amount of time. Although this activity is not an income generator for Roland, they are always friendly and efficient.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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