Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Today, we’re unfortunately the ones needing a little help from our community.
Last year, we had a brand-new Hyundai Santa Fe that unfortunately had to be bought back under lemon law. During that process, we later discovered that the warranty refund was not automatically included and that we needed to contact the warranty company directly ourselves because the numbers did not add up correctly.
Once we found that out, we immediately reached out and were told the process could take approximately 4–6 weeks, which we completely understood and respected.
The issue now is that we recently moved, and for the last week I have simply been trying to get clarification on where the refund check is being mailed and whether there’s anything additional needed from us. I have sent several emails over the last 7 days and have unfortunately received absolutely no response whatsoever.
To keep things fair and transparent, I will be posting screenshots of the communication attempts so everyone can see exactly what has been said and what has not been responded to.
We are not asking anyone to attack, harass, or be disrespectful to anyone involved. That is not who we are. We are simply asking our community to help us get some communication and resolution regarding funds that belong to our family.
We have always believed communication and honesty matter in business, and as business owners ourselves, we would never leave customers without even a simple update or acknowledgment.
If anyone has advice, contacts, or can respectfully help us get this matter resolved, we would truly appreciate it so we can continue doing what we love most — helping others in our community whenever we can.
Thank you all for always supporting us.