I took my vehicle to Rocha's for the 60k service. The local dealer wanted a minimum of $350 for the service, and that was only because I had a prepaid contract for lifetime oil changes and free tire rotation. Rocha's did the same inspection that the dealer would have done and charged me $74.40. All I needed was an air cabin filter. The difference in the price boiled down to the dealer wanting to change all fluids whether they needed changing or not. Upon inspection, Rocha's determined that the vehicle fluids did not need changing. I really appreciate that!
Robert said this is a good business. During his last visit, he noted he started to feel irritated with the employee working the front counter. He called to schedule an appointment that same day which was approved, and when he took his vehicle in for the service the employee started to argue with the customer saying they did not schedule appointments. Besides the miscommunication with this employee, he was overall satisfied with the services performed on his vehicle.
Chris said it was an awesome experience and the mechanic was very helpful and was really cool.
Recomendado
DM
Dorn M.
Redding, CA
Chevrolet Pickup
03/05/2016
Cliente Verificado
Categoría: Service
Dorn said he always takes his vehicle to this business for service. He would recommend them for service.
Recomendado
CH
Chris H.
Cottonwood, CA
Ford Pickup
03/05/2016
Cliente Verificado
Categoría: Service
Chris said this business had his vehicle for an extended period of time because they received a bad part so they had to order a new one to reinstall it but it was not their fault.
Kiefer said the business provided great service and Ronnie was very helpful.
Recomendado
CL
Chance L.
Redding, CA
Honda Accord
03/05/2016
Cliente Verificado
Categoría: Service
Chance said the service is good. They fixed his vehicle because his lights were messed up. The employees were all very helpful. He appreciates the work.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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