Hertrich Hyundai worst service; Go to Piazza Hyundai
Do NOT take your Hyundai to Hertrich! They don’t honor Federal Warranty programs and don’t provide good service in a timely and professional manner. My Sonata was at Hertrich for ONE month for a simple steering column assembly that took TWO hours to repair. The service writer originally handling my car was let go and NO ONE picked up his work for exactly one week until I stopped by to check on parts getting ordered, since NO ONE in service dept returns phone calls. In addition to not returning my calls, they lied about not being able to get the parts; when I tried to help by finding them online, I was told that they don’t use “after market” parts despite my offer to waive any warranties and since I was now into a rental car for 3 weeks and $900! “Coincidentally” that same day they just happened to locate the parts at not one but two locations in Ohio. They also advised that the Electronic Control Unit was covered by the Federal Warranty Program since my car was just 6 yrs old and less than 80k miles. They retracted on this claiming that the ECU wasn’t covered! Service manager Tom Kitts was NO help; when I brought all of these issues to the GM, Mike, he stated that he would discount the cost of the repairs. NO SURPRISE when he retracted on this too! This place was voted “Best Service Customer Satisfaction Dealer in the Eastern Region” - someone has a warped sense of humor and/or they voted for themselves.
DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. GO TO PIAZZA HYUNDAI, they actually return calls and don’t tell lies!!!
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DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. GO TO PIAZZA HYUNDAI, they actually return calls and don’t tell lies!!!