business image

Riverbend Body Shop, Inc.

Puntuación Promedio
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(8 Reseñas)
63
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
63
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Contacto
(616) 453-7795
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
4141 Lake Michigan Dr NW Grand Rapids, MI 49534-4526
Reseñas de Riverbend Body Shop, Inc.'s
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(8 Reseñas)

BB
gravatar
Brenda B.
Grand Rapids, MI
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/01/2025
0
Yikes! Did not even follow through!
Amanda did not have an ounce of sympathy, nor could she hear a word I had to say. We carry full coverage insurance. Amanda also did not follow thru with anything she said she would do, including the quote(s.) If you are looking to get talked over, bullied into, and then no response when promised one, Riverbend Body is the shop for you! She started with the "disclaimer" and discredited the insurance company multiple times. Dismissed the fact that we were willing to pay the remainder cost out of pocket to repair this car. By the end of my visit she had multiple "stories" on replacing a car door. Including totaling my vehicle. Turns out, that wasn't necessary!
I myself, decided to shop around. I'm so thankful I did! I would encourage any and ALL to do the same! Not only are we getting the vehicle fixed, but the chaos Amanda created by her overbearing and pushy behavior was not something we had to deal with!
It turns out the accident was enough drama, Amanda. We are choosing to go somewhere that drama is not part of the equation for the repair!
David H. de Riverbend Body Shop, Inc. respondió el 02/11/2025 04:50 AM

Brenda, we apologize that our customer service fell short when you stopped in for us to inspect the damage to your vehicle. Unfortunately there seems to have been a misunderstanding when Amanda was explaining the process to you. Your insurance company, Geico, had written an estimate off just a few pictures and had missed the majority of the damage. Amanda was trying to explain that they missed so much obvious damage that if we start repairs, the vehicle may end up being deemed a total loss due to how much additional damage would be added to their initial subpar estimate. Unfortunately Geico is an insurance company that makes the repair process difficult from their far lower labor rates, inferior parts usage, and the inability to communicate with a Geico adjuster during the repair process which drastically delays the process. Although many body shops are happy to settle for Geico's processes, we are not willing to let an insurance company dictate how we repair a vehicle which Amanda also tried to explain, but fell short which we do apologize for. 


TE
gravatar
Travis E.
SUBA Outback Limited Automatic
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2024
cliente verificadoCliente Verificado
10
Excellent
Fl great service and quick

SA
gravatar
Stuart A.
SUBA Outback Premium w/Continuously Variable Transmissi
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/12/2024
cliente verificadoCliente Verificado
0
Poor services and communication
Overall poor experience with time and communication. Go else where.
David H. de Riverbend Body Shop, Inc. respondió el 01/17/2024 09:30 AM

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our time and communication. We strive to provide excellent service and will address these issues to improve in the future. We appreciate your feedback and hope you'll give us another chance to exceed your expectations. Thank you.


TE
gravatar
Travis E.
SUBA Outback Limited Automatic
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2023
cliente verificadoCliente Verificado
10
Great service
Great communication & very polite to my wife

JR
gravatar
Jose R.
SUBA WRX STI HyperBlue
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/27/2022
cliente verificadoCliente Verificado
8
Great work on the car
Looks like they took their time to make sure everything was properly fixed on the vehicle.

JH
gravatar
John H.
SUBA Forester Premium w/Continuously Variable Transmiss
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2022
cliente verificadoCliente Verificado
10
My Subaru looks great!
My husband always took car of our cars. I was very anxious dealing with my first repair issue. Riverbend took me step by step through the process and kept me updated with text messages. Color matches perfectly and the car looked brand new.

JB
gravatar
Judith B.
SUBA Outback Premium Automatic PZEV
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2022
cliente verificadoCliente Verificado
10
My Subaru was serviced in a timely manner.
I highly recommend Riverbend Body Shop!

TM
gravatar
Tom M.
SUBA Forester Premium w/Continuously Variable Transmiss
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2022
cliente verificadoCliente Verificado
10
Friendly and professional
Friendly staff and very professional. Emailed me a quote of what I could expect the same day I initially took my vehicle in. Once I dropped my vehicle off to have repairs done, they updated me throughout the process on when they expected the work to be completed.

Mostrando todos 8 Reseña
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.