Well...I give them one star because you have to.
Let me tell my story.
On my trip from Northern Virginia to Charlotte NC, I experienced a check engine light and 2 other warning light, where upon I navigated the nearest auto care shop, this was the one.
When I walked in no one was in the counter area, a gentleman appeared and eyed me up and down as I explained my situation and asked if they, could help in any way...the response...just shook his head NO, I said thank you and left.
This "gentleman", and I use this term loosely, did not say a single word as in a greeting, an explanation of why, or apology towards why...NOT A SINGLE WORD!
From my angle either customer service is non existent OR...maybe they don't care for a certain kind of people...I would lean towards the latter.
I would advise against ever going here if you are of a "certain kind" or if you don't agree with this mentality, they just need to make their living off those that they deem "their kind"
Sad...truly sad
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
Let me tell my story.
On my trip from Northern Virginia to Charlotte NC, I experienced a check engine light and 2 other warning light, where upon I navigated the nearest auto care shop, this was the one.
When I walked in no one was in the counter area, a gentleman appeared and eyed me up and down as I explained my situation and asked if they, could help in any way...the response...just shook his head NO, I said thank you and left.
This "gentleman", and I use this term loosely, did not say a single word as in a greeting, an explanation of why, or apology towards why...NOT A SINGLE WORD!
From my angle either customer service is non existent OR...maybe they don't care for a certain kind of people...I would lean towards the latter.
I would advise against ever going here if you are of a "certain kind" or if you don't agree with this mentality, they just need to make their living off those that they deem "their kind"
Sad...truly sad