recently visited Right Toyota in Scottsdale to purchase a Prius. The only model available on the lot was dark blue, which I didn’t want due to Arizona’s heat. After some discussion, the dealership agreed to locate a white Prius for an extra $1,000. I accepted the offer and planned to return the next day.
When I came back, they told me I would now need to pay an additional $2,000 for shipping, which was never discussed before. They also had a white Prius advertised on their website, but when I asked about it, they claimed it was damaged. The entire experience felt disorganized and misleading.
I wasted several hours over two days dealing with poor communication, last-minute price changes, and excuses. The customer service was lacking, and I did not feel like they valued my time or business.
I would not recommend this dealership. Be cautious and make sure everything is in writing if you decide to go ther
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When I came back, they told me I would now need to pay an additional $2,000 for shipping, which was never discussed before. They also had a white Prius advertised on their website, but when I asked about it, they claimed it was damaged. The entire experience felt disorganized and misleading.
I wasted several hours over two days dealing with poor communication, last-minute price changes, and excuses. The customer service was lacking, and I did not feel like they valued my time or business.
I would not recommend this dealership. Be cautious and make sure everything is in writing if you decide to go ther